Payroll Account Manager

Location: Ernākulam

Job Description:

Payroll Account Manager (India)
Experience : 8–10 Years
Location :
India, Mumbai (On-site)
Reporting to :
Senior Account Manager/Head

Need candidates who can speak fluent Malayalam.

Role Objective
The Payroll Account Manager will lead the end-to-end payroll delivery and statutory compliance for a portfolio of key clients (or business units). You will be the primary point of contact for stakeholders, ensuring that payroll is not just 'on time,' but is a seamless, error-free, and highly compliant engine that drives employee satisfaction.

Key Responsibilities
1.  Service Delivery & Account Management
SLA Ownership:
Be 100% accountable for Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) including accuracy, timeliness, and query resolution.
Stakeholder Management:
Conduct monthly/quarterly business reviews (MBRs/QBRs) with clients to discuss performance, process improvements, and regulatory changes.
Escalation Handling:
Act as the first point of contact for high-priority payroll issues, providing swift and professional resolutions.

2. Statutory & Regulatory Compliance
Legal Expertise:  Ensure absolute compliance with the  Provident Fund (PF), ESI, Professional Tax (PT), and Labour Welfare Fund (LWF)  across various Indian states.
Taxation (TDS):  Oversee Income Tax (TDS on Salary) calculations, investment proof validations, and quarterly filings (Form 24Q).
Labour Law Monitoring:  Stay ahead of changes in Indian Labour Law (including the upcoming  New Labour Codes ) and advise clients on the impact on their cost-to-company (CTC) structures.

3. Process Optimization & Technology
Automation:  Identify opportunities to automate manual data entry between HRIS, Time & Attendance, and Payroll software.
Audit Readiness:  Lead internal and external payroll audits, ensuring all registers (Form T, Form IV, etc.) are maintained per state-specific requirements.
Transition Management:  Oversee the onboarding of new clients or business units from their legacy systems to the current payroll platform.

4. Team Leadership
Mentor and lead a team of 3–5 Payroll Executives/Specialists.
Manage team workload and cross-training to ensure zero-dependency on specific individuals.

Required

Skills & Qualifications

Education:

MBA in HR, M.Com, or a degree in Finance/Accounting.

Experience:

Minimum 8 years in Indian payroll, with at least 3 years in a  client-facing or account management  role (preferably in a payroll outsourcing/BPO setup).
Technical Knowledge:
Deep understanding of  Gross-to-Net calculations  in the Indian context.
Hands-on experience with payroll software (e.g., SAP, Workday, People Strong, Greyt

HR, or Keka).
Advanced Excel skills (VLOOKUP, Pivot Tables, and the  conditional summation formulas  we discussed earlier!).

Soft Skills:

Exceptional communication skills (English and regional languages) and the ability to explain complex tax/statutory concepts to non-experts.