Collections Manager

Location: Prakāshamnagar

Collection Manager's Core responsibilities

Manage the collections team:

Supervise and train collections agents, manage workloads, and monitor their performance.

Develop strategies:

Create and implement procedures and strategies to improve collection efficiency, recover outstanding debts, and reduce delinquencies.

Oversee accounts:

Monitor and review delinquent accounts, and identify trends and risks.

Handle escalated issues:

Intervene and resolve complex or escalated collections problems and negotiate payment agreements.

Ensure compliance:

Make sure all collection activities comply with relevant laws, regulations, and internal company policies.

Report on performance:

Prepare and present reports on the collections team's performance to senior management.

Analyze data:

Analyze data to identify trends, areas for improvement, and to create collection plans.

Required Skills And Qualifications

Education:

A bachelor's degree in any stream.

Experience:

Typically requires experience in collections from Auto loan background and should have experience in Agency handling (Past or present).

Technical skills:

Proficiency in collections processes, data analysis, and often specific software.

Soft skills:

Strong problem-solving, negotiation, and communication skills are crucial for interacting with both the team and clients.

Leadership:

Must have the ability to supervise, train, and motivate a team.