Deputy Manager

Location: Mohali

Job Summary
Chandigarh University is looking for an experienced  Deputy Manager – Admissions (Inside Sales)  with a strong  EdTech background  to lead, mentor, and drive performance of  Admission Counsellors and Team Leaders . The role is revenue-focused and responsible for achieving enrollment targets through structured inside sales operations, process optimization, and team leadership.

Key Responsibilities
Revenue & Sales Performance
Own and achieve  monthly, quarterly, and annual targets  through inside sales channels
Drive  lead-to-enrollment conversion  strategies to maximize admissions and revenue
Monitor sales funnels, conversion ratios, and counselor productivity
Develop action plans to improve underperforming metrics
Team Leadership & Management
Manage and mentor a team of  Team Leaders and Admission Counsellors
Conduct regular performance reviews, one-on-ones, and sales coaching sessions
Set daily/weekly targets and ensure accountability across teams
Ensure effective utilization of CRM systems for lead management and reporting
Optimize calling strategies, scripts, and follow-up processes
Maintain discipline in call quality, data hygiene, and reporting
Coordinate with marketing for lead quality and campaign performance
Strategy & Process Improvement
Analyze market trends, competitor offerings, and EdTech best practices
Implement scalable sales processes and SOPs for admission counseling
Collaborate with academic, finance, and operations teams for smooth enrollment closure
Stakeholder Management
Act as a bridge between senior management and sales teams
Ensure high student and parent satisfaction during the admission journey
Eligibility & Qualifications
Graduate/Postgraduate in any discipline
5–8 years of experience  in  EdTech / Education Inside Sales , with at least 3 + years in a team leadership role
Proven track record of achieving  revenue and enrollment targets
Strong exposure to CRM-driven inside sales environments
Key Skills & Competencies
Revenue-driven mindset with strong analytical skills
Excellent team handling, coaching, and leadership abilities
Strong communication, negotiation, and stakeholder management skills
Ability to work in fast-paced, target-driven environments
Proficiency in CRM tools, sales dashboards, and reporting
Preferred Candidate Profile
Prior experience with leading EdTech brands or universities
Experience managing  large tele-counselling or inside sales teams
Data-driven decision-maker with process improvement expertise