Help Desk Support

Location: Prakāshamnagar

Job Summary:

Provide first and second-level technical support to end users via voice, chat, or in-person. Handle IT ticketing, hardware/software troubleshooting, and asset lifecycle management. Ensure prompt resolution of issues, accurate documentation, and efficient coordination with stakeholders to support business operations.

Key Responsibilities:

Provide technical assistance on computer hardware, software, operating systems, and peripherals via voice/chat/in-person.
Troubleshoot and resolve issues related to installation, configuration, printing, network connectivity, and OS errors.
Manage IT ticket queues, follow standard operating procedures, and escalate incidents as required.
Perform root cause analysis and use deductive reasoning to solve moderately complex problems.
Support asset lifecycle processes including receiving, tagging, deployment, tracking, and retirement of IT hardware.
Maintain and update the IT asset inventory and database daily using asset management tools.
Conduct monthly and annual physical audits of IT assets; ensure readiness for inspections.
Handle IT Walk-up Center/Stockroom activities including issuing/returning loaner devices and attending to hardware requests.
Collaborate with project teams to support site readiness, documentation, and delivery schedules (e.g., Noida Expansion project).
Communicate regularly with leads and stakeholders for project updates and issue reporting.
Provide regular and ad-hoc reports/data as required by management.
Support adherence to STPI and SEZ processes and coordinate with vendors for procurement and service support.
Assist with training and development of new team members and contribute to knowledge sharing.

Skills Required:

Technical troubleshooting (hardware/software/OS/applications)
Desktop support (Windows, macOS, Linux)
Microsoft Office Suite (Outlook, Word, Excel)
IT asset management tools and inventory systems
Ticketing systems and queue management
Hardware installation, upgrades, and maintenance
Knowledge of STPI & SEZ compliance
Procurement and vendor coordination
Communication (verbal and written)
Analytical thinking and problem-solving
Customer support and stakeholder collaboration
Time management and accountability
Adaptability and initiative-taking

Qualifications:

Minimum:  High School Diploma or equivalent
Preferred:  Bachelor's degree in IT or a related field
1–3 years experience in IT/Engineering support, desktop troubleshooting, or hardware asset management