Helpdesk Specialist

Location: Bahrāin

VAM Systems  is a Business Consulting, IT Solutions and Services company.

VAM Systems  is currently looking for  Helpdesk Specialist  for our  Bahrain  operations with the following skillsets & terms and conditions:

Educational Qualification &

Certifications:

• Must have Diploma degree or higher in Information Systems, Computer Science, Computer Engineering, IT, or a related field.

• Certification in A+, MOUS, Network+, or MCDST (Preferable).

Experience:

• Minimum 2 years progressive experience in in helpdesk or technical support.

Required Skills:

• Good communication skills.

• Must be Fluent in English (speaking, reading and writing) and preferably Arabic.

Roles & Responsibilities :

• Receive and undertakes logs reported through the Help Desk phone number.

• Receive and undertakes logs reported through the Help Desk email or system.

• Support and troubleshoot user community in use MIS systems and basic issues.

• Forward logs to the competent authority.

• Follow up to completion of and finalize the logs with the competent authority.

• Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices.

• Register all logs related to Technical Support.

• Submit regularly report about logs.

• Perform other duties and related tasks as may be required from time to time.

The selected candidates shall join VAM Systems – Bahrain and shall be deputed to one of the leading Organizations in Bahrain.

Should you be interested in this opportunity, please send your latest resume at the earliest at  [HIDDEN TEXT]