TechOps-DE-CloudOps-AWS-Infra Support Engineer - Senior

Location: Ernākulam

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Career Family Tech Ops
-Cloud Ops

Role Type Cloud Operation Engineer (AWS & Azure)

The opportunity

We are looking for a skilled Cloud Dev Ops Engineer with expertise in both AWS and Azure platforms. This role is responsible for end-to-end Dev Ops support, infrastructure automation, CI/CD pipeline troubleshooting, and incident resolution across cloud environments. The role will handle escalations, lead root cause analysis, and collaborate with engineering and infrastructure teams to deliver high-availability services. You will also contribute to enhancing runbooks, SOPs, and mentoring junior engineers

Your

Key Responsibilities

Act as a primary escalation point for Dev Ops-related and infrastructure-related incidents across AWS and Azure.
Provide troubleshooting support for CI/CD pipeline issues, infrastructure provisioning, and automation failures.
Support containerized application environments using Kubernetes (EKS/AKS), Docker, and Helm.
Create and refine SOPs, automation scripts, and runbooks for efficient issue handling.
Perform deep-dive analysis and RCA for recurring issues and implement long-term solutions.
Handle access management, IAM policies, VNet/VPC setup, security group configurations, and load balancers.
Monitor and analyze logs using AWS Cloud Watch, Azure Monitor, and other tools to ensure system health.
Collaborate with engineering, cloud platform, and security teams to maintain stable and secure environments.
Mentor junior team members and contribute to continuous process improvements.

Skills And Attributes For Success

Hands-on experience with CI/CD tools like Git Hub Actions, Azure Dev Ops Pipelines, and AWS Code Pipeline.
Expertise in Infrastructure as Code (IaC) using Terraform; good understanding of Cloud Formation and ARM Templates.
Familiarity with scripting languages such as Bash and Python.
Deep understanding of AWS (EC2, S3, IAM, EKS) and Azure (VMs, Blob Storage, AKS, AAD).
Container orchestration and management using Kubernetes, Helm, and Docker.

Experience with configuration management and automation tools such as Ansible.
Strong understanding of cloud security best practices, IAM policies, and compliance standards.

Experience with ITSM tools like Service Now for incident and change management.
Strong documentation and communication skills.

To qualify for the role, you must have

7+ years of experience in Dev Ops, cloud infrastructure operations, and automation.
Hands-on expertise in AWS and Azure environments.
Proficiency in Kubernetes, Terraform, CI/CD tooling, and automation scripting.
Experience in a 24x7 rotational support model.
Relevant certifications in AWS and Azure (e.g., AWS Dev Ops Engineer, Azure Administrator Associate).

Technologies and Tools

Must haves

Cloud Platforms: AWS, Azure
CI/CD & Deployment:
Git Hub Actions, Azure Dev Ops Pipelines, AWS Code Pipeline
Infrastructure as Code:
Terraform
Containerization:
Kubernetes (EKS/AKS), Docker, Helm
Logging & Monitoring: AWS Cloud Watch, Azure Monitor
Configuration & Automation:
Ansible, Bash
Incident & ITSM:
Service Now or equivalent
Certification: AWS and Azure relevant certifications

Good to have

Cloud

Infrastructure: Cloud Formation, ARM Templates
Security: IAM Policies, Role-Based Access Control (RBAC), Security Hub
Networking: VPC, Subnets, Load Balancers, Security Groups (AWS/Azure)
Scripting:
Python/Bash
Observability:
Open Telemetry, Datadog, Splunk
Compliance: AWS Well-Architected Framework, Azure Security Center

What We Look For

Enthusiastic learners with a passion for cloud technologies and Dev Ops practices.
Problem solvers with a proactive approach to troubleshooting and optimization.
Team players who can collaborate effectively in a remote or hybrid work environment.
Detail-oriented professionals with strong documentation skills.

What We Offer

EY Global Delivery Services (GDS) is a…