System Engineer

Location: Prakāshamnagar

Job Title:

L1 Dynatrace Engineer
Experience

Required:

6 months – 3 years

Location:

Hyderabad

Employment Type:

Full Time

Shift:  Rotational

Job Summary:

We are looking for an entry to mid-level  L1 Dynatrace Engineer  with hands-on experience in Dynatrace monitoring tools. The ideal candidate should have practical exposure to  One Agent installation, basic application monitoring, and infrastructure monitoring . This role is focused on supporting, configuring, and maintaining Dynatrace monitoring environments to ensure smooth application performance and availability.

Key Responsibilities:

Perform installation, configuration, and troubleshooting of  Dynatrace One Agent  across various environments.
Monitor applications, servers, and infrastructure using Dynatrace dashboards and alerts.
Assist in setting up and configuring  Dynatrace monitoring for applications, services, and hosts .
Analyze basic performance issues and help identify root causes using Dynatrace tools.
Create and maintain monitoring dashboards and reports as per requirements.
Respond to monitoring alerts and escalate issues to higher-level teams when required.
Work with application and infrastructure teams to enable monitoring for new applications.
Perform regular health checks of Dynatrace environments.
Assist in documentation of monitoring processes and configurations.
Provide L1 level support for Dynatrace-related incidents and service requests.

Required Skills and Qualifications:

6 months to 3 years of experience in  Dynatrace monitoring support .
Hands-on experience with  Dynatrace One Agent installation and configuration .
Basic understanding of application performance monitoring (APM).
Knowledge of Windows and/or Linux operating systems.
Understanding of infrastructure monitoring (CPU, memory, disk, network).
Familiarity with troubleshooting performance issues using monitoring tools.
Ability to analyze alerts and take initial corrective actions.
Good communication and coordination skills.

Good to Have:
Exposure to cloud environments (AWS, Azure, or GCP).
Basic knowledge of networking and server architecture.

Experience with ITSM tools like Service Now, Jira, etc.
Understanding of Dev Ops tools and CI/CD environments.
Knowledge of scripting (Power Shell, Bash, etc.)

Education:

Bachelor's degree in Computer Science, IT, or related field (preferred).

Key Attributes:
Strong analytical and problem-solving skills
Willingness to learn and grow in monitoring tools
Team player with good interpersonal skills
Ability to work in 24x7 support environments (if required)