Sharepoint Administrator

Location: Ernākulam

Job Title:

Sharepoint Administrator

Location:

Kochi, India (Onsite)
Permanent - Full Time

About Us
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

Build Your Career with Cyncly in Kochi

Kochi is Cyncly's newest hub, opening doors to exciting career opportunities across diverse functions. Here, you'll collaborate with global experts, engage in innovative projects, and grow in a culture that values innovation, flexibility, and continuous learning. With access to top mentors, excellent learning resources, and a flexible and autonomous working environment, you'll have everything you need to thrive.

About the Role
The Application Support Engineer (SharePoint) is a hands-on technical role primarily responsible for the operational stability, maintenance, security, and day-to-day administration of Cyncly's SharePoint environment. Working closely with the Application Support Lead, this position ensures the platform is highly available and supports user adoption effectively.
This role also provides secondary support for other internal IT applications and requires strong problem-solving skills, technical knowledge in SharePoint administration, and a commitment to resolving incidents promptly within defined Service Level Agreements (SLAs).

Key Position

Responsibilities Include:

SharePoint Administration and Service Delivery
SharePoint Governance:
Perform day‑to‑day administration of SharePoint environments, including managing site collections, ensuring optimal performance, and adhering to organizational governance policies.
Security & Permissions:
Own and manage SharePoint site and list level permissions, security groups, and external sharing settings to maintain strict data integrity and access control.
Incident Resolution and Troubleshooting:
Responsible for the end‑to‑end response, analysis, and resolution of all support tickets and service requests related to SharePoint and its associated features such as workflows, lists, libraries, and views.
Innovation & Technology:
Drive the design, implementation, and adoption of SharePoint design strategies that enable the rapid adoption and utilization of AI‑based technologies including CoPilot, ChatGPT, and Claude.
Maintenance:
Support and maintain custom SharePoint components, workflows (for example, Power Automate/Flow), and custom forms.
SLA Adherence:
Ensure all support tickets and requests are managed, followed up on, and rigorously closed within the agreed‑upon Service Level Agreements (SLAs), utilizing Fresh Service for logging and tracking.
Serve as the technical resource for problem determination, workaround resolution, and assisting in the identification of the Root Cause Analysis (RCA) for recurring SharePoint issues.

Technical and Collaboration Support
Utilize hands‑on knowledge of SQL Server and C# .NET to debug and understand issues in applications integrated with or built on the .NET framework, enabling efficient issue resolution.
Escalate complex or high‑impact incidents to the appropriate senior team members (Manager/L4) or internal teams such as
Development and Infrastructure to ensure timely resolution.
Work closely with internal IT teams and stakeholders to ensure seamless end‑to‑end resolution of…