Analyst System Engineering; ServiceNow Developer - CMDB & ITSM

Position: Analyst System Engineering (ServiceNow Developer - CMDB & ITSM)
Location: Prakāshamnagar

Job Description:

Roles & Responsibilities :

Design, develop and implement Service Now solutions using Integration, Flow designer , Orchestration, Custom Application Development, OMT, Process Automation and other Service Now features and functionalities.
Collaborate with business analysts, process owners and stakeholders to understand the requirements and translate them into technical specifications and solutions.
Guiding a team or team members with technical knowledge and path forward for implementation
Follow the best practices and standards for Service Now development and ensure the quality and performance of the deliverables.
Troubleshoot and resolve issues related to Service Now applications and modules, as well as provide support and guidance to end users.
Stay updated with the latest Service Now releases, features and enhancements and leverage them to improve the existing solutions or create new ones.
Provide (technical) leadership to build, motivate, guide, scale, and mentor team members including performance management coaching.
Actively participate in daily stand-up meetings
Leveraging modern technologies such as cloud capabilities from various platforms to provide efficient solutions.
Reusing and scaling components to accommodate future growth and eliminate junk code.
Support detailed documentation of systems and features.
Act as liaison between external vendors and internal product, business, engineering, and design teams

Skills Knowledge and Experience :

3-6 years of experience in Service Now development, configuration and administration. Should have good experience in ITSM and CMDB modules .
Experience in working with Integration, flow designer, Orchestration, Custom Application Development, OMT, Process Automation, notifications and other Service Now modules and functionalities.
Experience working with Import Set, transform map, table API and Robust Transform Engine
Experience in integrating Service Now with other systems and platforms using REST/SOAP APIs, web services, MID server etc.(Basic/OAuth)
Experience in working on complex notification logic.
Minimum two years' experience in leading a team of developers.
Deployment experience.
Strong technical leadership and project delivery including via vendors.
Knowledge of ITIL processes and frameworks and how they are implemented in Service Now.
Good understanding of web-based Application Architectures and Application interfaces
Proficiency in client side and server side Scripting.
Business Rules, Runbook Automation, Workflow development
Reusing and scaling components to accommodate future growth.
Experience in Jelly Script/HTML/Angular

JS and TM Forum Open APIs a plus.

#Software Engineering

Weekly

Hours:

40

Time Type:

Regular

Location:

IND:

AP:

Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City
- Adm:
Argus Building, Sattva, Knowledge City

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.