Senior Manager

Location: Prakāshamnagar

Senior Manager – SAP, Billing & Financial Applications

ABOUT US:

iBASIS is the leading communications solutions provider enabling operators and digital players worldwide to perform and transform. iBASIS provides the end-to-end Global Access for Things™ connectivity solution, delivering single source cellular IoT access worldwide, provisioned through GSMA-standard eSIM/eUICC technology. In combination with the Simfony Connectivity Management Platform (CMP), a fully-featured management platform for remotely programmable SIMs (eSIMs), the iBASIS IoT solution simplifies IoT connection through one unified platform for seamless, remote, programmable, and secure communication.

iBASIS is the first independent communications specialist, iBASIS today serves 1,000+ customers across 18 offices worldwide. Next to the end-to-end Global Access for Things™ connectivity solution, iBASIS offers a full portfolio of innovative mobile data, messaging and roaming solutions in the fastest-growing segments of global telecommunications - IP and mobile, with 700+ connected destinations. Goal is to be in the global top-3 of IPX players, driven by the growth in LTE roaming.

WHY US:
The iBASIS Global Access for Things portfolio of services uses GSMA standardized eSIMs to allow customers global access with a single SIM and the ability to control that data via policies. Leveraging a network of relationships with mobile network operators (MNOs), iBasis is a disruptive force in the IoT industry, specializing in cellular connectivity and offering a best-in-class management platform to manage that connectivity.

In this rapidly-expanding part of the iBasis portfolio, you have an opportunity to help grow iBasis into the market leader in IoT connectivity and connectivity management.

THE ROLE:

This role is responsible for the delivery, stability, and evolution of SAP ERP financial systems, billing integrations, invoicing automation, contract management platforms, and QA for voice management tools.
The position provides strong India-based leadership and backup coverage for revenue-critical systems, while partnering closely with the Finance organization, third-party vendors, and global IT/IS stakeholders to ensure reliability, compliance, and continuous improvement.

RESPONSIBILITIES:

1. SAP ERP – Financial Systems Ownership
Own the technical implementation, enhancement, and day-to-day operations of SAP ERP used primarily by the iBASIS Finance team.
Act as the primary IT/IS partner to Finance for SAP-related needs, enhancements, and operational support.
Lead SAP feature management, including requirement intake from Finance, prioritization, design coordination, and release planning.
Plan and execute SAP upgrades, patches, and support packs in coordination with Finance users and vendors.
Ensure system stability, performance, compliance, and audit readiness.
Provide operational support during month-end, quarter-end, and year-end close cycles.

2. SAP Vendor & Partner Management
Serve as the primary interface with third-party SAP vendors and system integrators.
Govern vendor delivery across:
Functional and technical enhancements, Defect resolution, SAP upgrades and maintenance activities.
Ensure adherence to SLAs, delivery timelines, quality standards, and cost controls.
Review vendor solution designs, testing approach, and deployment readiness.
Drive knowledge transfer and reduce long-term vendor dependency.

3. Billing Integrations & Invoicing Automation
Own the execution, monitoring, and reliability of semi-automated invoicing jobs for Voice, Mobile, and SMS products.
Ensure accurate and timely invoice posting into SAP.
Monitor batch jobs, integrations, and upstream/downstream dependencies.
Lead root-cause analysis for failures and implement sustainable corrective actions.
Improve automation, monitoring, and resilience of invoicing workflows.

4. iFlow Contract Management System
Oversee application support, maintenance, and minor enhancements for the iFlow contract management workflow system.
Provide user support and coordinate changes with business stakeholders.
Ensure documentation, workflow integrity, and operational continuity.

5. Quality Assurance Leadership –…