Senior ServiceNow Developer; ITSM

Position: Senior ServiceNow Developer (ITSM)
Location: Prakāshamnagar

Job Summary

We are looking for a highly skilled  Senior Service Now Developer  with strong expertise in  ITSM modules . The ideal candidate will be responsible for designing, developing, and implementing solutions on the Service Now platform, ensuring alignment with business requirements and industry best practices.

Key Responsibilities

Design, develop, and implement solutions within the  Service Now ITSM suite  (Incident, Problem, Change, CMDB, Knowledge, Request, Service Catalog).

Develop and customize Service Now applications including  forms, workflows, UI policies, business rules, client scripts, ACLs, and integrations .

Lead end-to-end implementation of new modules and enhancements.

Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.

Implement and maintain  MID server integrations , REST/SOAP APIs, and third-party system connections.

Ensure platform stability, performance, and adherence to governance standards.

Troubleshoot complex issues and provide expert-level support.

Conduct code reviews, mentor junior developers, and enforce best practices.

Manage update sets, migration activities, and platform upgrades.

Maintain documentation for technical designs, configurations, and processes.

Required

Skills & Qualifications

Bachelor's degree in Computer Science, Engineering, or related field.

5+ years of hands-on experience  in Service Now development.

Strong knowledge of  ITSM processes and frameworks (ITIL preferred) .

Expertise in  JavaScript , Glide APIs, Flow Designer, and workflow automation.

Experience working with  Service Catalog , Request Fulfillment, and CMDB.

Proven experience in  integration development  using REST/SOAP, web services, and authentication methods (OAuth, SAML).

Familiarity with  Service Now platform upgrades , performance tuning, and security controls.

Service Now  Certified System Administrator (CSA)  required;

Preferred Skills

CAD, CIS-ITSM , or additional certifications preferred.

Experience with ITOM, HRSD, CSM, or custom applications is a plus.

Knowledge of scripting frameworks like Angular

JS or Bootstrap.

Experience with Agile/Scrum methodologies.