Delivery Lead, ServiceNow

Location: Prakāshamnagar

Department:  Information Technology

Location:

APAC-India-IT Delivery Center Hyderabad

Description

Role summary

Align is currently seeking a  Delivery Lead, Service Now  (Techno-Functional Lead) to join our DWTechOps organization. This position will vary in the scope of project responsibilities; however generally this position is a techno-functional leader, owning end-to-end delivery lifecycle for our platform initiatives; you will guide platform support and development teams, ensuring all enhancement and support decisions align to best practice guidelines, and provide expert technical input to drive platform evolution and strategic changes.

This role goes beyond traditional project management, serving as the vital link between business strategy and technical execution — it requires deep platform expertise, solution leadership, and the ability to partner with architects, developers, and business stakeholders to deliver scalable, enterprise‑grade outcomes. The ideal candidate brings strong product ownership instincts, process design skills, and the ability to influence strategy and roadmap decisions.

Role expectations

What We're Looking For

Bachelor's degree in computer science, information technology, related field, or equivalent work experience.
Minimum 7-10 years of hands-on experience architecting and configuring solutions in Service Now ITSM, ITOM, GRC, HRSD and other enterprise modules.
Proven experience leading at least 2 full-lifecycle implementations:
Analysis, Design, Coding, Testing and promotion into Production.
Proficiency in Service Now platform & development, including Scripting, APIs, Flow Designer, Integration Hub, ATFs, Service Portal, and integrations.

Experience with JavaScript, XML, HTML, Angular

JS, CSS, and integration technologies and protocols, including REST, SOAP, JSON, XML, Power Shell and web services.
Strong understanding of CMDB structure and CSDM framework.
Experience working in Agile/Scrum delivery models, user story writing, and iterative delivery.
Service Now certifications such as CSA, CIS‑ITSM, CIS‑HRSD, CIS‑GRC, are highly desirable.

Soft Skills

Excellent Communication:
Strong verbal and written abilities for producing documentation, runbooks, and presentations.
Problem Solver:
Proactive in diagnosing issues and proposing sustainable, long-term solutions over quick fixes.
Stakeholder

Collaboration:

Strong interpersonal skills to build trusted relationships with business and IT leaders.
Adaptability:
Comfortable working in a fast-paced, changing environment, and able to prioritize effectively under pressure.
Decision-Making:
Ability to make informed decisions swiftly, balancing competing priorities and business needs.
Conflict Resolution:
Skilled in identifying and resolving conflicts within and between teams, ensuring smooth delivery.
Attention to Detail:
Maintain high standards of quality, ensuring deliverables meet both technical and business expectations.
Cultural Awareness:
Ability to work in a diverse, multicultural environment and engage with global teams effectively.

Complimentary Skills

Techno-Functional Bridge:
Skilled in articulating technical constraints to non-technical stakeholders and business requirements to development teams.
Release Management:
Familiarity with Service Now release cycles, including assessment of skipped changes and application of new platform features.
Continuous Learning:
Commitment to staying updated with industry trends, platform updates, and best practices.

Complementary Skills

What we're looking for

Role expectations

Lead discovery sessions and partner with business stakeholders to define requirements, vision, roadmap, and process improvements aligned with enterprise goals.
Translating business needs into scalable platform solutions, accessing technical feasibility, advising on best practices and minimizing customizations and advocating for OOTB functionality were suitable.
Develop functional design, workflow logic, and data models for complex cross-functional processes.
Performs advanced configurations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports, etc.
Partner with…