Lead Consultant Quality Analyst-ServiceNow

Location: Prakāshamnagar

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.
Inviting applications for the role of Lead Consultant Quality Analyst-Service Now
In this role, We are seeking a highly skilled and experienced Lead Consultant Quality Analyst to join our team. In this role, you will be responsible for executing testing activities for our Service Now platform and ensuring the quality and reliability of our Service Now solutions.
Responsibilities
. Collaborate with Service Now project managers, developers, and administrators to develop and implement comprehensive testing solutions for the Service Now platform and applications.
. Implement and manage the Service Now Automated Test Framework (ATF), Test Management, and other relevant testing tools to ensure continuous and reliable release cycles.
. Demonstrate a strong understanding of Service Now modules, including SPO and CSM.
. Design, develop, and maintain test suites and scripts for new and existing Service Now features based on user stories and acceptance criteria.
. Effectively communicate test goals, priorities, plans, schedules, status, and results to stakeholders across the organization.
. Document and report on Service Now testing, verification, and validation activities, including detailed error reports, non-conformances, and recommended corrective actions.
. Actively participate in Agile release planning for new Service Now features, platform enhancements, defect fixes, and platform optimization.
. Lead early access testing and user acceptance testing (UAT) with Service Now stakeholders.
. Ensure that testing conclusions, recommendations, and sign-off are supported by comprehensive test results, with documented exceptions or deviations from requirements.
Qualifications we seek in you!

Minimum Qualifications

Minimum Qualifications:

. Bachelor%27s degree in Computer Science, Engineering, or a related field.
. Proven experience working with Service Now platform.
. Solid understanding of testing methodologies, test plan development, and test strategy implementation.
. Hands-on experience in manual testing of Service Now applications, including Incident, Problem, Change, Request, Knowledge, CMDB, and Release modules.
. Ability to interpret requirements documentation and translate them into effective test cases.
. Familiarity with Service Now development concepts and objects.
. Experience testing Service Now domain-separated environments.
. Excellent communication, interpersonal, and leadership skills.

Preferred Qualifications / Skills
. Service Now CSM and SPO certification.
. Service Now ATF Micro-Certification.
. ISTQB certification.
Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
.Committed to ethical AI - Work in an…