Oracle Fusion Cloud - SCM Functional Consultant

Location: Prakāshamnagar

Job Summary

JOB DESCRIPTION

As a Senior Support Analyst – Oracle Fusion SCM, you will play a critical role in ensuring high-quality customer service and functional support for Oracle Fusion Supply Chain Management (SCM) modules. You will leverage your extensive experience across implementation, support, and troubleshooting of SCM modules to resolve complex issues, guide customers through best practices, and drive continuous improvement in our service delivery.

Key Responsibilities

Engage with business partners to gather requirements and translate needs into functional and technical specifications for Oracle Fusion SCM solutions.
Deliver excellent customer service by managing incident tracking, diagnosis, replication, troubleshooting, and providing effective resolutions for complex and critical cases.
Own customer issues, interacting directly to ensure timely and complete resolution of each service incident.
Collaborate with management in resolving critical customer situations and escalations.
Lead and participate in knowledge gain and sharing initiatives through development and delivery of formal training sessions for the team.
Create and review Knowledge Articles to ensure documentation accuracy and completeness.
Stay current on Oracle SCM advancements, recommending and driving best practices and continuous improvement initiatives.
Foster a collaborative, knowledge-sharing, and high-performance team environment.

Qualifications & Skills

Mandatory:

Bachelor's degree (BE, BTech, MCA) or MBA
Minimum 5 years of experience in implementation, support, or upgrade projects with at least 1 implementation experience on SaaS SCM (Procurement, Inventory, Sourcing, Order Management, Logistics & Shipping, Manufacturing, etc.)
Primary expertise in Oracle Fusion Cloud Order Management, including Order Orchestration, Pricing, Global Order Promising, Procurement, Manufacturing, and Logistics & Shipping
Strong analytical and problem-solving abilities
Demonstrated capability to work independently in a fast-paced and dynamic environment
Proven hands-on product/functional or technical experience; or L1/L2/L3 level support experience
Ability to relate product functionality to business processes and provide practical implementation advice
Competence in reading and deciphering software log and trace files for problem resolution
Experience troubleshooting issues and performing data analysis for users
Proficiency in understanding business process flows and conducting functional testing using test scripts
Experience facilitating training and knowledge-sharing sessions

Good-to-Have:

Excellent communication and interpersonal skills for effective stakeholder, team, and customer engagement
Familiarity with Fusion Cloud architecture, Setup Manager, and related activities
Experience in FBDI and OTBI report development
Understanding of external data integration with Oracle Fusion Applications
Knowledge of security setup in Fusion Cloud
Exposure to SQL, BIP, OTBI, or Redwood
Strong learning orientation and up-to-date awareness of emerging business models, product features, and technologies
Experience in managed services delivery, including client relationship management and KPI achievement

Self-Assessment Questions

Candidates are encouraged to reflect on the following as you consider applying:

Have I participated in a minimum of one full lifecycle implementation of Oracle Fusion SCM modules and do I have at least five years of hands-on support, implementation, or upgrade experience
Do I have deep expertise in three or more SCM modules such as Procurement, Inventory, Sourcing, Order Management, Manufacturing, Logistics, or Shipping
Am I comfortable reading and analyzing software log and trace files to diagnose and resolve complex technical issues
Can I effectively relate product functionality to a business process, offering actionable advice to clients or business partners
Do I possess the communication skills and initiative required to deliver training, share knowledge, and contribute to a collaborative team culture

Responsibilities

RESPONSIBILITIES

Incident Management
Troubleshoot and resolve application issues:
Address user tickets, triage issues, and provide solutions for both functional and technical problems.
Prioritize and escalate:
Identify business-critical issues that require urgent attention or Oracle escalation.
End-User Support & Enablement
Respond to user queries:
Answer 'how to' questions, guide on navigation, and help interpret application results and configurations.
Conduct training and knowledge sharing:
Provide onboarding, refresher, and update training to business users.
Configuration & Administration
Assist with configuration:
Help maintain SaaS configurations (workflows, business rules, roles, approvals, reports, data security, etc.), often in production and preview environments.
Support minor changes and regression tests during quarterly updates.
Service Request (SR) Management
Log and manage Service Requests (SRs) with Oracle:
Draft clear, detailed tickets for Oracle…