Apprentice Application Support Analyst

Location: Prakāshamnagar

About

The Role

Grade Level (for internal use):

05

Job Description:

Apprentice Application Support Analyst

Join our dynamic Infrastructure & Operations team at S&P Global commodity Insights division as an Apprentice Application Support Analyst. In this role, you will provide operational and technical support for business-specific applications and systems. Collaborating with Infrastructure support teams, you will assist our business partners with first-line remote support for IT issues related to CI applications. Your responsibilities will include following standard operating procedures for incident and service requests, proactively monitoring applications, responding to alerts, and providing periodic health check reports.

Our team operates 24/7, requiring flexibility to work during APAC, EMEA, or AMER hours, including weekends on a rotational shift basis.

Key Responsibilities

Serve as the first line of support for requests and incidents from business users, ensuring prompt responses and resolution within service level agreements.
Communicate effectively in both verbal and written business English, including writing technical support and process documentation.
Demonstrate excellent analytical and presentation skills.
Provide outstanding customer support with patience for users of varying technical abilities.
Work effectively under pressure in time-sensitive environments.

Qualifications

Bachelor's degree in computer science, Information Technology, or a related field.
Basic knowledge of operating systems, preferably Linux or Windows Server.
Familiarity with collaborative platforms like Microsoft SharePoint, Box, One Drive, and MS Teams.
Understanding of infrastructure concepts related to distributed applications (load balancers, networking, firewalls, NAT, virtual servers).
Exposure to tools such as PuTTY, RDP, SSH, WinSCP, MySQL Query Browser, or other database tools.
Basic knowledge of cloud computing (AWS) and proficiency in Microsoft Office/Office 365, especially Excel (macros, worksheets, and add-ins).
Understanding of IT Service Management frameworks (ITIL or similar) is beneficial but not essential.

Preferred Skills

Internship or project experience in information technology.
Eagerness to learn and adapt quickly.
Strong communication skills.

About S&P Global Energy

At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are:
Platts for news and pricing; CERA for research and advisory;
Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at

What's In It For   You

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a…