Desktop Engineer IT Shirpur

Position: Desktop Engineer - (IT) Shirpur
Location: Shirpur

Job Description

Technical Support Engineer / Desktop Engineer

Educational qualification:

- Graduate Engineer/Diploma holder in any stream.

Professional

Certifications:

- MCP
- MCSA

Professional

Experience:

- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- BSc in Computer Science or relevant field
- Should be familiar with SCCM, Active Directory and Networking protocols and Subnetting
- Should have executed Image and Patch management.
- Should be familiar with the endpoint protection Application.
- Should have used tools to create System images and deploy them

Job Description /

Job Requirements:

- Address user tickets regarding hardware, software, and networking
- Walk customers through installing applications and computer peripherals
- Windows 2012, Active Directory management
- Troubleshoot and deploy Patch management
- Troubleshoot and deploy endpoint antivirus
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests

Help create technical documentation and manuals