ServiceNow Developer

Location: Bawāna

Req :  343750

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Now Developer to join our team in Delhi, Delhi (IN-DL), India (IN).

Senior Service Now Business Process Consultant / Business Analyst

Location:

Remote (with occasional travel as needed)

Role Overview :

NTT DATA is seeking a highly motivated and experienced Senior Service Now Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their Service Now implementations through process alignment, requirements gathering, and stakeholder engagement.

Key Responsibilities:

Business Process Consulting

Lead functional discovery sessions and process workshops to define client-specific business process solutions.
Advise clients on best practices for Service Now implementations across ITSM, ITOM and ITAM
ITAM - Software Asset Management / Hardware Asset Management
ITOM – Discovery, Event Management, Service Mapping
Create dynamic collateral including process workflows, workshop presentations, and training materials.
Partner with IT leaders and process owners to drive organizational readiness and solution adoption.

Business Analysis

Capture and document business requirements, user stories, and business cases aligned with Service Now capabilities.
Develop and maintain end-to-end process flows and gap analyses to support solution design.
Prepare and execute test plans, facilitate UAT, and support go-live activities.
Lead client training sessions and create user-friendly job aids to support platform adoption.

Client Engagement & Delivery Support

Serve as the 'eyes and ears' of the delivery team throughout the project lifecycle.
Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
Collaborate with project leadership to ensure alignment between business goals and technical solutions.

Qualifications:

5-8 years of experience in Service Now consulting, with hands-on expertise in multiple modules.
5-8 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
Proven ability to lead client workshops and translate business needs into actionable solutions.
Strong understanding of Agile methodologies and experience supporting Scrum teams.

Mandatory Certifications

CSA

CAD

CIS ( minimum 1 )

Excellent communication, facilitation, and documentation skills.

Why Join Us:

Work with top-tier clients and cutting-edge Service Now solutions.
Be part of a collaborative, fast-paced, and growth-oriented consulting team.
Make a meaningful impact by helping organizations transform their business processes.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client…