Service Desk
Job in
500016, Prakāshamnagar, Telangana, India
Listed on 2026-02-05
Listing for:
Confidential
Full Time
position Listed on 2026-02-05
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
TCS hiring
Role:
Service Desk
Location:
hyderabad
- Face to face
Experience:
4-6
Must Have:
• Manage and supervise Service Desk team members.
• Ensure adherence to ITIL processes and SLAs.
• Monitor ticket queues and prioritize critical issues.
• Provide escalation support for complex incidents.
• Conduct regular team meetings and performance reviews.
• Maintain and update knowledge base articles.
• Collaborate with other IT teams for issue resolution.
• Generate and analyze service desk performance reports.
• Drive process improvements and automation initiatives.
• Strong leadership and team management skills.
• Expertise in ITSM tools (Service Now).
• In-depth knowledge of ITIL framework.
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