SAP L1 Support Executive - HR

Location: Ernākulam

Qualifications:

Master's degree in business administration

Experience

1 - 3 Years

We are looking for young professionals to our SAP Team who can handle end user issues in SAP HR platform and provide a world class customer service to achieve customer experience excellence.

Main Responsibility

Attend end user inquiries/issues through Phone, chat, and email.
Responsible for triaging tickets from end user and then prioritizing tickets.
Actively identify the root cause of issues and prescribe solutions or alternatives to resolve it.
Escalation of unresolved issues to L2 Support Team.
Take ownership of issues reported and see problems through to resolution.
Liaison between cross functional team and end users.
Build sustainable relationships and engage end users by taking the extra mile.
Ensure KPIs are met consistently to achieve customer experience excellence.

Scope Of

The Role

Provide prompt and accurate response to end users and guide users with simple, step-by-step instructions.
Resolution of issues and timely closure of tickets based on priorities.
Ensure escalation processes are followed.
Keep records of end user interactions, details of inquiries and comments, as well as actions taken.

Requirements

Knowledge (Technical/Functional)

Exposure to SAP configuration in SAP HR modules

Skills

Excellent verbal and written Communication, Cross functional coordination, Strong multi-tasking, attention to detail, analytic problem-solving skills.