Community Specialist, Hospitality ​/ Hotel ​/ Catering

Location: Dharamsala

Job role:

Community host
Department :
Ground operation
Job experience : 0-3 years
Location :
Himachal Pradesh, Uttarakhand

About The Hosteller
The Hosteller is a people-first backpacker hostel brand built around travel, community, and shared experiences. We create spaces where travellers from across the world connect, stories are exchanged, and memories are made. Powered by passionate teams on-ground and at the corporate level, The Hosteller values ownership, empathy, collaboration and a deep respect for both people and places.

At The Hosteller, you’ll be part of a fast-growing, entrepreneurial environment where ideas matter, ownership is encouraged and growth is real. We offer hands-on exposure, opportunities to learn across functions and the chance to build meaningful experiences for both travellers and teammates every single day.

Role overview
The Community host shall be the heartbeat of the hostel experience, responsible for creating a welcoming, social, and memorable environment for guests. This role focuses on guest interaction, community building and conducting curated local experiences, including walks, trails, treks,events and social activities. The Community host ensures guests don’t just stay at The Hosteller they connect, explore, and belong.

Responsibilities
Be the primary on-ground point of contact for guest interaction and social engagement
Conduct & operate daily experiences such as local walks, food trails, treks, sightseeing tours, and in-house activities, as planned
Proactively create a sense of community by introducing guests, encouraging conversations, and facilitating group interactions
Represent the local culture, stories and hidden gems, acting as a local ambassador
Coordinate with front desk teams to align guest itineraries and experience schedules
Ensure guest safety and comfort during hosted activities, walks, and outdoor experiences
Gather informal guest feedback and insights to help improve guest experiences
Host in-house events such as game nights, bonfires, music sessions, or workshops
Create and support content moments (stories, reels, photos) in collaboration with guests
Uphold The Hosteller’s brand values by delivering warm, inclusive and authentic hospitality

Qualifications
0–3 years of experience in hospitality/travel/tourism, adventure, events or community roles
Backgrounds such as hostel hosting, trekking/outdoor guiding, experiential travel, event hosting, or backpacking are strongly preferred
Comfortable interacting with diverse, international and domestic guests on a daily basis
Strong communication skills in English and Hindi; knowledge of local language(s) is a plus
Natural people-person with high energy, empathy, and confidence in group settings
Familiarity with the local destination, culture, trails and experiences or strong willingness to learn quickly
Physically comfortable leading walks, short treks, and outdoor activities
Basic understanding of guest safety, group handling and situational awareness
Comfortable using smartphones and social media for user generated content (UGC)
Flexible to work evenings, weekends and peak travel seasons