Housekeeping

Location: Ernākulam

About The Postcard Hotel:
The Postcard Hotel offers a collection of intimate luxury hotels focused on slow living, personalized service, and meaningful guest experiences. Each property reflects its destination through thoughtful design, understated elegance, and impeccable attention to detail. Our teams play a vital role in creating an atmosphere of warmth, serenity, and refined hospitality.

Role Overview :
The Housekeeping Associate is responsible for maintaining the highest standards of cleanliness, hygiene, and presentation across guest rooms and public areas. This role ensures a serene, immaculate, and welcoming environment aligned with The Postcard Hotel's luxury service philosophy. The ideal candidate has an eye for detail, takes pride in their work, and understands the importance of discretion and guest comfort.

Key Responsibilities:

Guest Room Readiness
Clean, prepare, and refresh guest rooms to luxury boutique standards
Ensure linens, amenities, and supplies are replenished as per brand guidelines
Maintain room aesthetics including lighting, arrangement, fragrance, and finishing touches
Handle guest preferences and special requests with care and confidentiality
Public Area & Back-of-House Maintenance
Maintain cleanliness of lobbies, corridors, lounges, and common spaces
Ensure hygiene and upkeep in service areas, linen rooms, and storage spaces
Quality & Safety Standards
Adhere to sanitation, hygiene, and safety procedures
Report maintenance issues and room discrepancies promptly
Follow sustainable and resource-efficient cleaning practices
Guest Interaction
Greet guests warmly when encountered and offer assistance when appropriate
Ensure minimal intrusion and uphold guest privacy at all times
Team Collaboration
Coordinate with front office, laundry, and maintenance teams
Participate in inventory management of linen, supplies, and amenities
Support smooth room turnover and operational flow

Qualifications & Skills:

✅ Prior experience in housekeeping, preferably in luxury or boutique hospitality
✅ Strong attention to detail and aesthetics
✅ Understanding of hygiene and cleaning protocols
✅ Pleasant demeanor, integrity, and professionalism
✅ Ability to work in a discreet and guest-sensitive environment
✅ Physical stamina and ability to handle repetitive tasks
✅ Willingness to work flexible hours, weekends, and holidays

What We Look For:
Pride in craftsmanship
Respect for guest space and tranquility
Commitment to understated, intuitive service
Appreciation for boutique luxury hospitality

What We Offer:

Training aligned with luxury hospitality standards
Career growth within The Postcard Hotel portfolio
Warm, respectful, and collaborative work culture
Competitive compensation and benefits