Front Desk Manager

Location: Panjim

Job Designation:  Front Desk Manager

Location:

North Goa & Gokarna (Karnataka)

Responsibilities:

· Be the front face of the property for the guests as per the Company’s brand guidelines

· Coordinate with the property manager of the property and contribute to revenue maximization

· Provide accommodation information to enquiries received via online or offline channels

· Assist and promote membership plans to the guests and increase the sales of the same

· Perform end-to-end actions from providing information to creating reservations for the guests

· Attend to queries and complaints from in-house guests & provide exceptional guest experience

· Collect payments from in-house guests on timely manner for the services availed

· Maintain cash transaction reports on daily basis with full integrity

· Conduct different operations in the Property Management Software set by the Company

· Perform F&B order related operations in the POS Software set by the Company

· Carry out vendor bills management and timely notifications for the payments for the same

· Perform administrative duties; filing and updating records, managing budgets etc.

· Oversee the hostel operations related to cleanliness, guests’ safety & property maintenance

· Generate work lists for housekeeping department on daily basis

· Carry out regular supervision of all housekeeping staff

Desired Candidate Profile

· Proven experience in a front desk or guest services role

· Familiarity with hotel management systems and reservation software

· Customer service orientation with a focus on providing an exceptional guest experience

· Familiarity with hotel operations, including check-in/check-out procedures, reservation management, and billing processes

· Understanding of the hospitality industry, market trends, and customer preferences

Key

Skills:

Excellent interpersonal and communication skills to interact with people, Strong organizational and multitasking abilities, Problem-solving skills to address guest concerns or issues promptly and professionally

Compensation:
INR 18,000 to INR 22,000 p.m. + Incentives

Contact Person:  Dipjyoti Brahma
Contact Number: