Assistant Manager - Front Office

Location: Narendranagar

REQUIREMENT
Diploma or Degree in Hotel Management / Hospitality Management from a recognised Institute
Having a minimum of 6 plus years of experience
Strong interpersonal skills
Keen attention to detail and accuracy in completing tasks and maintaining records

DUTIES AND RESPONSIBILITIES :
Assist in managing daily front office activities including reception, check-in/check-out, concierge, and guest services.
Ensure compliance with company policies, service standards, and operational procedures.
Monitor room status, occupancy levels, and coordinate with housekeeping and other departments.
Greet and assist guests / visitors in a professional and friendly manner. Handle inquiries, provide information, and direct individuals to appropriate personnel or resources.
Answer phone calls, emails, and other inquiries promptly and courteously. Relay messages accurately and efficiently to the relevant stakeholders.
Coordinate meetings or events by arranging facilities, equipment, and catering as needed.
Ensure a high level of guest satisfaction by handling inquiries, requests, and complaints professionally.
Assist with daily reports, cash handling, billing accuracy, and audit procedures.
Ensure proper documentation, records, and handover reports are maintained.
Coordinate with housekeeping, maintenance, security, and other departments for smooth operations