Hospital Inpatient; IP Manager​/Sr Manager

Position: Hospital Inpatient (IP) Manager/Sr Manager
Location: Prakāshamnagar

Position: IP Manager (Inpatient Services)
Department:  Operations / Patient Services

Reports To:

Head – Operations / General Manager – Operations

Role Overview :
The  IP Manager  is responsible for overseeing all  inpatient operations , ensuring smooth patient admission-to-discharge flow, optimizing patient experience, coordinating with clinical and non-clinical teams, and maintaining the highest standards of service quality and operational efficiency within the hospital's inpatient department.

Key Responsibilities:

1. Patient Admission & Discharge Management
Supervise the  entire inpatient process  — admission, transfer, and discharge.
Ensure  timely and accurate admission documentation , bed allotment, and patient registration.
Coordinate with doctors, billing, and nursing teams to ensure  smooth discharge  and proper final bill closure.
2. Coordination & Communication
Act as a  liaison between patients, consultants, and hospital departments  to resolve queries and service gaps.
Coordinate with  Housekeeping, F&B, Nursing, Pharmacy, Billing, and Operations  to deliver seamless inpatient services.
Attend and facilitate  daily clinical and administrative meetings  to address inpatient issues.
3. Quality & Patient Experience
Monitor patient satisfaction levels through regular rounds and feedback.
Implement service improvement initiatives based on feedback and audit findings.
Ensure compliance with  NABH/JCI standards  and hospital protocols in inpatient areas.
4. Staff Supervision & Training
Supervise  IP executives, floor coordinators, and ward administrators.
Conduct training sessions on patient handling, communication, and process adherence.
Ensure staff coverage and  roster management  for all inpatient floors.
5. Billing & Financial Coordination
Coordinate closely with the  billing and insurance  teams for estimate approvals, package monitoring, and bill clarifications.
Ensure  zero revenue leakage  and proper documentation of inpatient billing and packages.
6. Reporting & Performance Monitoring
Track and report key operational metrics —  bed occupancy, ALOS (Average Length of Stay), discharge TAT , and patient complaints.
Submit periodic MIS reports to management and identify areas for process improvement.
Desired Qualifications &

Experience:

Graduate / Postgraduate in  Hospital Administration, Healthcare Management, or related field .
8–12 years of experience  in hospital operations, with at least  3–5 years in inpatient management  in a multispecialty setup.
Strong leadership, communication, and interpersonal skills.
Good understanding of hospital billing, insurance, and clinical coordination processes.
Proficient in hospital information systems (HIS / EMR).
Key

Skills:

Patient Relationship Management
Operational Coordination
Billing & Insurance Knowledge
Communication & Conflict Resolution
Quality & Compliance Awareness
Team Leadership & Training