Admissions Counselor

Location: Mohali

We are hiring Admission Counselor for Chandigarh University.
Experienced candidates are preferred.

Key Responsibilities:

Counseling & Guidance :
Assist prospective students and their parents in understanding the admission process.
Provide detailed information about available courses, programs, eligibility criteria, and fee structures.
Guide students in selecting the most suitable courses based on their interests and academic background.

Handling Inquiries :
Manage inbound calls and emails, responding to inquiries about admission, programs, and university facilities.
Address queries regarding the university's infrastructure, faculty, placement opportunities, etc.

Data Entry & Documentation :
Maintain and update records of student inquiries, applications, and follow-ups.
Enter and update student data in the system as part of the admission process.

Follow-Up Calls :
Conduct follow-up calls to potential candidates who have shown interest in applying, providing them with additional information as needed.
Keep track of applicants' progress and assist them in completing necessary documentation for admissions.

Lead Generation :
Generate leads through outbound calling, and promotional activities.
Follow up on leads, ensuring a higher conversion rate from inquiries to enrollments.

Coordination :
Collaborate with other departments, such as the academic department and the admissions office, to ensure smooth communication and process flow.
Assist in organizing admission-related events like counseling sessions, webinars, and seminars.

Feedback & Reporting :
Collect feedback from students and parents regarding the admission process and provide insights for improvement.

Report on key performance metrics such as conversion rates, call outcomes, and student feedback to senior management.

Qualifications and Skills:

Educational Qualification : A bachelor's degree in any discipline (preferably in education, business, or a related field).
Experience :
Prior experience in tele-counseling, sales, or customer service is preferred but not mandatory.

Skills :

Excellent communication and interpersonal skills.
Ability to handle multiple calls and inquiries efficiently.
Strong problem-solving and decision-making abilities.
Basic knowledge of computers and CRM software (Customer Relationship Management).

Personal Attributes:

Empathy :
Ability to understand the needs and concerns of prospective students and guide them accordingly.
Goal-Oriented :
Ability to meet targets in terms of lead generation, follow-up, and conversion rates.
Patience :
As tele-counseling often involves answering repetitive questions and handling various concerns, patience is a key quality.

Salary  - 25,000 to 32,500 + incentives + free transport facility

Interested candidates can share CV at

Regards
Riya Sharma
Senior Executive- HR