Tele-counselor

Location: Mohali

Location:

Amity University, Mohali

Position Overview:

Amity University, Mohali is seeking a motivated and student-centric Tele Counsellor to support admissions and student engagement activities. The role involves counselling prospective students, addressing queries, and providing accurate information about academic programs through telephonic and digital channels.

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Key Responsibilities:

• Handle inbound and outbound counselling calls professionally

• Counsel prospective students and parents regarding university programs, eligibility, admissions process, and campus facilities

• Maintain accurate records of calls, enquiries, and follow-ups

• Support admissions and outreach activities as required

• Address student concerns empathetically and provide appropriate guidance

• Coordinate with academic and admissions teams for updated information

• Ensure timely follow-ups and conversion of leads

• Maintain confidentiality and professionalism at all times

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Eligibility & Requirements:

• Graduation or Post Graduation

• Prior university-level experience is mandatory

• Excellent communication and interpersonal skills

• Strong counselling and listening abilities

• Proficiency in MS Office and CRM systems

• Ability to handle pressure and manage multiple student queries

• Local candidates preferred