Process Trainer

Location: Prakāshamnagar

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Title – Process Trainer
Location
- Hyderabad
Department – CS Training Team
Process – Customer Service

Education Requirements:

 Graduate degree, Knowledge of adult learning techniques and training effectiveness measures
Experience Requirements:  2 Years as a Trainer in relevant line of business

Skills and Abilities:

 Excellent written and verbal communication skills.  Ability to handle a batch of 20-25 new hires – all requirement from on boarding coordination to process training and evaluation.  Ability to maintain a batch training docket and draw/highlight relevant inference on the same.  Beginners knowledge of excel and ability to design effective presentations on process/soft skills trainings modules  Ability to provide constructive feedback to the trainees could be new or existing.

 Ability to achieve process certification/skill gap training/soft skills/ upskills training efficacy.  Ability to measure, achieve and improve 0-30 performance of new hire batches. Ability to achieve retention targets

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