Front Office Assistant

Location: Narendranagar

REQUIREMENT
Strong interpersonal skills with the ability to interact effectively with guests from diverse demographics in person, over the phone, and via email
Excellent verbal and written communication skills. Ability to convey information clearly and professionally
Highly organized with the ability to multitask, prioritize tasks and manage time efficiently
Keen attention to detail and accuracy in completing tasks and maintaining records
Maintain a professional demeanour, confidentiality, and discretion in handling sensitive information
Ability to identify problems, evaluate options, and implement effective solutions

DUTIES AND RESPONSIBILITIES :
Greet and assist guests / visitors in a professional and friendly manner. Handle inquiries, provide information, and direct individuals to appropriate personnel or resources.
Handling check-ins and check-outs, processing payments, and managing reservations
Answer phone calls, emails, and other inquiries promptly and courteously. Relay messages accurately and efficiently to the relevant stakeholders.
Manage the reception / front desk area and ensure that it is clean and organized at all times.
Coordinate meetings or events by arranging facilities and equipment as needed.
Address any issues or concerns raised by guests/visitors, or staff members professionally and promptly. Escalate complex problems to appropriate personnel when necessary.