Admin & Back Office Representative

Location: Palakkad

Reports to:

Sales Head

Experience:

2–4 years in Automotive Back Office or RTO Operations.

Location:

Pune, MH

Role Objective:
The Admin & Back Office Representative is the operational backbone of the dealership. You are responsible for the precision-heavy  Post-Sale  lifecycle, ensuring that once a dream bike is sold, the legal and administrative transition to the customer is seamless and compliant.

Key Responsibilities:

● End-to-End RTO Management:  Handle everything from temporary registrations to permanent BH-series and state-specific plates; manage physical file submissions at the Pune/PCMC RTO.

● Warranty & Recall Administration:  Proactively monitor the Ducati portal for technical recalls and ensure the service team and customers are notified immediately.

● Inventory Auditing:  Conduct weekly physical stock audits of motorcycles against the DMS records to ensure zero discrepancy.

● Finance & Insurance (F&I) Coordination:  Act as the liaison between the customer, banks, and insurance companies to ensure the  Delivery Readiness  of the bike.

● Post-Sale Paperwork:  Maintain a digital and physical  Birth Certificate  file for every motorcycle sold, containing all PDI reports, sale deeds, and RC copies.

● HSRP Coordination:  Manage the procurement and fitment tracking of High-Security Registration Plates with the workshop team.

Key

Skills:

● Regulatory Knowledge:  Deep understanding of Maharashtra RTO rules (MH12/MH14) and Vahan/Sarathi portals.

● Operational Precision:  Extreme attention to detail for managing VIN/Engine number matching.

● Communication:  Fluent in English, Marathi, and Hindi for coordination with authorities and customers