Commercial Desk Manager

Location: Prakāshamnagar

Sales Coordination & Commercial Support   
1. Quotation & Email Management
Check sales mails daily and ensure all quotations are prepared and sent on the same day.
Call customers to understand their requirements and coordinate quotation preparation.
Update all quotation details and soft copies in Zoho and relevant folders.
2. Customer Interaction & Follow-up
Connect with existing customers to explain product range and collect performance certificates.
Record issues raised by customers, coordinate with concerned departments, and share clarifications with customers.
Review past correspondence in Zoho before sending revised quotes.
3. Purchase Order (PO) Processing
Verify PO received from customers against last quoted price and record discrepancies.
Get approval from Commercial Desk Manager/VP/Management and file the approved PO.
Send PO confirmation to customers and collect required details (e.g., OT dimensions for lights).
4. CRM & Data Management
Ensure customer lists, installation lists, and product-wise details are updated regularly.
Maintain soft copies of quotations, tender documents, catalogues, and commercial templates.
Take timely backups in designated hard disks and clean folders weekly.
5. Tender, Catalogue & Template Support
Prepare tender documents and maintain them in correct folders.
Coordinate catalogue modifications with the design/social media team.
Update email IDs and send weekly mass mailers as required.
6. Exhibition & Event Support
Send invitations 15 days before exhibitions and coordinate with admin, service, and sales teams.
Upload product categories, profiles, documents for international events before deadlines.
Ensure all event-related documents and correspondence are saved properly.
7. System & Internal Coordination
Record system-related issues, coordinate with AMC personnel for resolution, and maintain the logbook.
Support staff with system/process queries.
Issue training kit to new TSIs and ensure they complete product training videos.
8. MIS & Daily Reporting
Update monthly MIS:
Prospect List, Hot Prospects, Orders Received/Lost.
Share daily work plan and end-of-day report on Whats App; ensure the team follows the same.
Qualification - Biomedical Engineering and MBA