Junior CRM & Operations Executive

Location: Prakāshamnagar

JD:
CRM Updates
Maintain and update client, vendor, and site-level data in the CRM on a regular basis
Track service requests, collections, escalations, and closures
Ensure accuracy and timeliness of all CRM entries
Invoice Raising
Prepare and raise invoices based on approved rates, agreements, and service delivery records
Coordinate with operations and finance teams for validation and timely billing
Track invoice status and support collections follow-ups
Documentation
Maintain operational and statutory documentation related to waste collection, transportation, processing, and disposal
Ensure proper filing of service reports and compliance-related documents
Support audits and internal reviews through accurate documentation
Manpower Onboarding
Coordinate onboarding of operational staff including documentation, , and system access
Maintain manpower records, attendance data, and deployment details
Act as a point of contact for onboarding-related operational support
Data Management
Collect, organize, and manage operational data from multiple sites and stakeholders
Ensure data accuracy, consistency, and accessibility for analysis
Support data-driven decision-making for operations improvement
Report Making
Prepare daily, weekly, and monthly operational reports
Track key metrics such as waste quantities, service performance, manpower utilization, and billing data
Share insights and summaries with internal stakeholders
Event Management:

· R1. To involve in client communications to get the requirement from the client

· R2. To initiate MoU/Agreement and finalize costing with client ( as required)

· R3. Execute the event operations with support from Project coordinators or field team as required

· R4. Should raise the invoice and submit the report after 7 days of the event
Zoho CRM & Creator
Use Zoho CRM to manage client data, service workflows, and escalations
Work with Zoho Creator for custom forms, operational tracking, and process automation
Coordinate with internal teams to improve system efficiency and data quality
Agreement & PO Management
Maintain records of client agreements, work orders, and purchase orders
Track agreement validity, scope, and commercial terms
Ensure services are delivered as per agreed SLAs and commercial conditions