Front Office Executive

Location: Panjim

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests
Greet and welcome guests
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Receive letters, packages etc. and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc
Check, sort and forward emails
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs
Take up other duties as assigned (travel arrangements, schedules etc.)
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Doing check-in and check-out
Provide upscale guest service experiences for clients throughout their stay.
Ensure clients are properly greeted upon their arrival.
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
Promptly address guest's requests.

FUNCTIONAL AREA

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