Operator - STP & WTP

Location: Prakāshamnagar

Sodexo Food Solutions India Pvt. Ltd. is looking for Operator - Stp & Wtp to join our dynamic team and embark on a rewarding career journey
Responsible for coordinating all work requests coming in through email, phone or any other form of communication regarding the services provided to the client by Sodexo

Key Responsibilities
Collaborate with other members of the Sodexo on site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.
Collect all closed work orders to close the calls.
Produce reports based on the data collected, through produced work orders, for Sodexho and the Client
Receive and answer all incoming calls/mails/papers reporting complaints or work requests
Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes
Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
Maintain the confidentiality and security of all data and information relating to the facility
Maintain professional appearance at all times