Front Office Executive

Location: Borivli

Role

Description:

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo

Key Responsibilities:

Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.
Meet and greet the guest/ client and direct them to their desired location within the premises
Collect all closed work orders to close the calls - Restocking the toiletries in the restrooms
Monitoring the housekeeping staff activity
Coordination for guest entry with appropriate gate pass
Preparing menu plan for the Sodexo blue collar staff which is served in the pantry within the supervision of Facility Manager
Produce reports based on the data collected, through produced work orders, for Sodexo and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests and resolve them within the turnaround time
Log in the call through the software, which in term generates work orders
Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes
Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
Maintain the confidentiality and security of all data and information relating to the facility
Maintain professional appearance at all times

Qualification:

Graduate any field
Minimum 2 years experience in any facility management company or in a hospitality industry.
Excellent knowledge of Word and Excel
Excellent customer service skills
Excellent communication skills
Ability to deal with various types of people
Effective time management skills
Ability to work under pressure
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