Service Team Associate

Position Type:
Support Staff/Service Team Associate

Date Posted:
3/3/2026

Location:
Educational Service Center of Northeast Ohio

Date Available:
04/13/2026

Closing Date:
04/03/2026

District:
ESC
The Educational Service Center of Northeast Ohio is seeking interested and qualified candidates for the position of Service Team Associate candidates for our Ohio Substitute Teacher Services department.

The position is full time employment, Monday through Friday, 200 day employment contract hours 8:00am - 4:00pm in an office workplace located at 6393 Oak Tree Blvd., Independence Ohio 44131.

The assignment includes daily monitoring of teacher absences and working to fill these temporary vacancies with substitute teachers. Serves as a point of contact to client districts. Assists with recruiting, interviewing, and reference checks for potential candidates, including attending onboarding orientations as needed.

Experience and skill set for recruiting a plus

Candidates are required to apply online neo.org, Employment Link, Current Opportunities.

Screening and in person Interview to commence from online applicants

Criminal background check required.

A competitive salary, SERS retirement system contribution and fringe benefits will be offered to the best qualified candidate.

Ohio Substitute Teacher Services:

Service Team Associate

Qualifications:

• Holds a high school diploma or equivalent.
• Demonstrates a high degree of knowledge of office skills including keyboarding, word processing, financial practices and procedures, filing, and receptionist.
• Demonstrates a sincere desire to aid all staff members and the community.
• Ability to communicate ideas and directives clearly and effectively both orally and in writing
• Works effectively with others (e.g., coworkers, supervisors, and Governing Board members).
• Takes directions and follows through in a timely manner.
• Works with little or no supervision.
• Effective, active listening skills.
• Good organizational and problem-solving skills.
• Possesses a valid Ohio driver's license.
• Completes documented evidence of a clear criminal record.

Description:
The role includes daily monitoring of teacher absences and working to fill these temporary vacancies with substitute teachers. Serves as a point of contact to client districts. Assists with recruiting, interviewing, and reference checks for potential candidates, including attending onboarding orientations as needed.

Key Functions:

Duties and Responsibilities:
System Manager:

Uses the online substitute management system daily and proficiently to maximize fill rates for clients.

Troubleshoots potential issues communicate concerns as they relate to teacher absences and coverage and maintains consistent communication.

Run and analyze reports to determine high-need areas.

Serve as district contact for substitute teacher needs.

Compiles statistics when necessary.

Assist with changes in client district systems as necessary.

Update school closings when applicable.

Recruiting:

Interview candidates.

Maintain job postings.

Check candidate references.

Assists with onboarding orientations, as needed.

Assist with recruiting events.

Sends job postings to colleges and universities, specialty job boards, cable television, or newspapers as needed.

Assists staff and substitutes with the training process as needed.

Remains current with ODE licensure requirements.