Customer Support Specialist

Customer Support Specialist

Location:

Independence, OH - Rockside Woods Blvd - Management - North BSC

How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Airgas is Hiring for a Customer Support Specialist in Independence, OH!

We are looking for you!

• Pay: $20.75/hr
• Work schedule - Monday - Friday 8am-5:00pm

Recruiter:
Neelam Patel /  /

The Customer Support Specialist resolves customer account problems by researching, analyzing and communicating with customers and Airgas associates in all areas of the company to obtain the needed information to solve customer account issues. Customer Support Specialists also provide administrative support for the Credit & Collections Department of Airgas North Division, as assigned by the Supervisor.

• Customer Service and Account Support:
  Provide prompt and accurate assistance during incoming customer calls, including supplying invoice copies or proofs of delivery, accepting payments, and answering general account questions.
• Dispute Resolution and Root Cause Analysis:
  Investigate, document, and resolve short paid and full invoice customer disputes utilizing SAP’s Dispute Management module. This includes identifying and implementing permanent fixes for the root cause of recurring customer issues.
• Credit and Adjustment Processing:
  Manage the accurate and timely data entry for credit memo requests after reviewing and validating them, and process cylinder audit or adjustment requests.
• Administrative Support:
  Provide administrative support for the Credit & Collections Department of Airgas North Division as assigned by the Supervisor.

• Education and Experience:
  
  Requires a High School Diploma/GED and a minimum of 1 year of prior experience in a high-volume, fast-paced office environment with internal or external customer-facing activities. Prior experience with SAP is preferred.
• Technical
  
  Skills:
  
  Proficiency in Google suite and Microsoft Office (Word, Excel), as well as a demonstrated ability to utilize financial applications within SAP.
• Core Competencies:
  
  Must exhibit customer-focused behavior, possess effective decision-making skills, and have the ability to analyze data to identify the root cause of problems.
• Communication:
  Excellent oral and written communication and interpersonal skills are essential, along with a pleasant, knowledgeable demeanor on the phone and the ability to work as a team player.

• Prior SAP experience

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety…