Sewing Room Customer Service Representative

Overview

At David’s Bridal, we empower our customers and our employees to stay true to their dreams. Join a company that dominates the products in its category and provides high customer service in retail. We make dreams happen—apply today!

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely; adapt style to suit customers; problem solve; demonstrate excellent phone skills and resolve conflicts.
• Use all systems to manage the customer flow to deliver a five-star customer experience.
• Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers; complete operational checklist tasks and meet customers’ emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time; contribute to the store’s Five-Star Customer Service goals; proactively address customer concerns with confidence; escalate when appropriate and partner with leadership.
• Explain how alterations can enhance the dress for the event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam and spot clean all merchandise; follow quality control guidelines; inspect garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pickups and maintaining first quality standards for all merchandise.
• Support cash wrap behaviors and process transactions with accuracy to ensure every customer feels celebrated.
• Seek assistance from the Alterations Manager to address issues beyond own resolution; maintain a clean and organized alterations room.
• Perform duties and tasks as assigned by store management.

• High school diploma or equivalent.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with a computerized POS system.

• Occasional standing, walking and sitting for extended periods; ability to reach, climb stairs, stoop, kneel, crouch or crawl; ability to bend and twist; move throughout the store; communicate with customers.
• Manual dexterity for POS terminals, counting money, steaming garments, using computers and phones; sewing and fitting as needed.
• Ability to lift/move up to 10 pounds; must have sight, depth perception and the ability to read screens for long periods.

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances - critical illness, hospital indemnity and accidental injury
• 401K program
• Discounts for identity protection, home and auto insurance, mobile
• Legal benefits (Met Life Hyatt Legal Plans)
• Pet insurance

Disclaimer:
This description highlights the general nature and level of work performed by employees within this classification. It is not a comprehensive description of all duties, responsibilities and qualifications. Actual duties and responsibilities will vary.