CVGWarehouse Clerk

Position: CVG05 Warehouse Clerk

DSV - Global transport and logistics

Location: USA – Independence, 710 Clymer Ct

Division: Solutions

Job Posting

Title:

CVG
05 Warehouse Clerk

Time Type: Full Time

POSITION SUMMARY

The Warehouse Clerk provides prompt, courteous and effective customer service. The role is responsible for accurate and timely handling of customer orders in compliance with all DSV Work Instructions and customer requirements. Key responsibilities include accurate data entry, order processing, shipping and receiving documentation and compliance with all quality and safety standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service

• Process all customer orders in a timely and accurate manner.
• Generate related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
• Coordinate special last‑minute shipping requests with the operations department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick‑up time or pier cutoff.
• Furnish shipping and tracking information as required.

Customer Interfacing Activities

• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.

Clerical

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, answer phone calls and operate various types of office machines and computers necessary to perform duties.

Data Entry

• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

Documentation

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assist in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record‑keeping unit.
• Comply with all DSV Work Instructions.

Quality Control Responsibilities

• Verify that products and/or orders meet quality standards, including reporting any damages or discrepancies.
• Stack, package, shrink wrap, and label product(s). All quality control functions will be processed as defined by the Standard Operating Procedures.

Safety, Housekeeping, and Compliance

• Execute all safety protocols and accomplish all job tasks in a manner that promotes safety.
• Maintain cleanliness and orderliness of the facility; assist in security of the warehouse.
• Comply with all Standard Operating Procedures, corporate and site‑specific policies, safety rules, and OSHA/MSDS Standards.

Other Duties (Site Specific)

• Other clerical duties, including backup support as assigned.
• Perform other duties as assigned.
• Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

• None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High school diploma or general education degree (GED).

Certificates, Licenses, Registrations or Professional Designations

• None

Other

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

• Basic computer skills.
• Working knowledge of computerized applications (Microsoft Suites).

Language Skills

• English (reading, writing, verbal).

Mathematical Skills

• Basic level.

Other

• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Good verbal and written communication skills.

PREFERRED QUALIFICATIONS

• Previous customer service experience including phone calls, and operating office equipment.

PHYSICAL DEMANDS

Occasionally

• Bending

Frequently

• Walking and Standing

Constantly

• Sitting

Ability to Lift/Carry and Push/Pull

• 11-20 pounds
  • Reach above shoulder, squat, or kneel.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

DSV EEO STATEMENT

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources  DSV reserves the right to defer or close a vacancy at any time.

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