Department Manager

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

To lead and manage the Beauty department that delivers an exceptional customer experience, drives sales performance, and ensures operational excellence. The Department Manager will motivate, coach, and develop teams, manage merchandising standards, and deliver on business strategies while safeguarding company assets and promoting the Brown Thomas Arnotts values.

• Lead and inspire the Beauty department team to deliver extraordinary customer service, meeting and exceeding NPS and sales targets.
• Communicate and implement daily/weekly sales targets and strategies across the team.
• Coach and support team members in handling customer queries, returns, and loyalty programme engagement.
• Ensure the team has full knowledge of CRM systems and compliance in customer data management.
• Recruit, onboard, and upskill team members, ensuring effective inductions and ongoing development.
• Recognise, coach, and manage performance, reinforcing high standards and addressing underperformance fairly.
• Maintain merchandising standards and ensure stockrooms and shop floor areas are always organised, compliant, and commercial.
• Oversee promotional activity, signage, and ticketing, ensuring alignment with brand and company standards.
• Manage operational processes, including stocktaking, transfers, markdowns, and returns, ensuring accuracy and timeliness.
• Monitor and control department costs and resources, including stationery, utilities, and supplies.
• Ensure compliance with all security, audit, and loss prevention procedures, minimising shrinkage.
• Collaborate with colleagues and stakeholders, including Head Office and concession partners, to optimise results.
• Act as a role model of company values, embedding a culture of service, professionalism, and accountability.

• Proven retail management experience, ideally in premium or luxury environments.
• Beauty experience preferred.
• Strong leadership and coaching skills with experience managing diverse teams.
• Demonstrated ability to deliver results-focused sales and service performance.
• Excellent communication and influencing skills with confidence at all levels.
• Strong merchandising knowledge and commercial awareness.
• Organisational and planning skills with ability to manage multiple priorities.
• Skilled in problem-solving and decision-making under pressure.
• Proficiency in digital and POS systems with strong numerical ability.
• Ability to foster a culture of teamwork, inclusivity, and accountability.
• Professional, adaptable, and resilient under pressure.

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world’s most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits

Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

Our unique range of product and services are key to the sense…