Concierge

CONCIERGE - Hamilton Island

Are you passionate about creating unforgettable first and last impressions?
Hamilton Island is seeking an exceptional Concierge to deliver warm, personalised service and ensure every VIP and suite guest enjoys a seamless, wonder-filled stay.

In this pivotal guest-facing role, you’ll be part of the Front Office team
, responsible for managing VIP arrivals and departures, coordinating special requests, and ensuring each detail of the guest experience is flawlessly executed. If you thrive on exceeding expectations and take pride in delivering five-star service with genuine care, this is your opportunity to shine.

• Live and work in paradise - enjoy island living with access to everyday essentials like a grocery store, school, gym, medical centre and airport
• Be part of a high-performing hospitality team - collaborate with passionate professionals who take pride in creating wonder-filled guest experiences
• Grow your career - gain valuable exposure to luxury resort operations and guest relations at one of Australia’s most iconic destinations
• Enjoy exclusive perks - subsidised staff accommodation, discounts on dining and island activities and more

• Welcome and assist all VIP and suite guests on arrival, providing a warm and professional introduction to the island
• Coordinate guest requests, preferences, and special occasions to deliver personalised experiences
• Liaise with key departments to ensure smooth guest journeys from arrival to departure
• Prepare and maintain daily and weekly VIP reports to anticipate guest needs and optimise service delivery
• Conduct site inspections and assist with transfers, including luggage handling and vehicle upkeep
• Promote Hamilton Island’s top-end experiences through informed, soft upselling and exceptional service

You’re a well-presented, confident and customer-focused professional who loves going above and beyond to create memorable experiences. With strong communication skills, attention to detail, and a natural flair for hospitality, you’ll bring a calm, professional energy to every guest interaction.

• Minimum 12 months’ experience in a front office, concierge, porter or hospitality environment (Essential)
• QLD driver’s licence held for at least 3 years (Essential)
• Proven ability to safely operate vehicles for guest and luggage transport (Essential)
• Excellent personal presentation and interpersonal skills (Essential)
• Previous experience in a 4–5 star hotel or resort (Desirable)
• Queensland Recreational Boat Licence and/or Passenger Transport Driver Authorisation (Desirable)

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders - make your next career move one to remember. Apply now!