Patient Care Unit Clerk - Complex Care & Medical Rehabilitation

Patient Care Unit Clerk - Complex Care & Medical Rehabilitation Department/Unit REHABILITATION & COMPLEX CARE Primary Site Charlton Campus (Hamilton Downtown) Primary Location Hamilton, ON

Patient Care Unit Clerk - Complex Care & Medical Rehabilitation

Posting #: 33395
Department: Administration - Therapeutics / Post Acute Care
Employee Type: Regular, Part Time
If Temporary, Number of Weeks:
Union: CUPE
Openings Remaining: 1
Reason for Posting: This position is for an existing vacancy.

Work Days: Monday to Sunday, Holidays
Time of Day: Days, Evenings
Shift: 7.5 hour
Shift Start: 7:00, 15:00 Hours are subject to change based on operational requirements.
This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)

Opening Date: 27/01/2026
Closing Date: 03/02/2026

Applications must be received online by 12:00 midnight on the Closing Date

POSITION SUMMARY
This position supports the Clinical/Nurse Manager with the daily work of the unit related to patient care. This position provides administrative support services within the unit and interacts directly with patients and families as the unit receptionist. The incumbent communicates within the unit and to other hospital departments. All related duties and responsibilities adhere to the policies and procedures of the hospital and the program/department/unit.

QUALIFICATIONS

• 2 year post-secondary diploma in office administration-health services
• Medical terminology certificate
• Minimum one year, up to 2 years' experience providing administrative support and interacting with patients, families and staff in a busy healthcare setting
• Intermediate skill level in MS Word, intermediate skill in MS Excel, e-mail and internet searches, and excellence in medical spelling and medical terminology
• Demonstrated proficiency in data entry and the use of patient registration and scheduling systems
• Accurate keyboarding skills with a minimum typing speed of 35 wpm
• Clerical testing may be required as part of the selection process
• Demonstrates excellent customer service skills by acting in a respectful, compassionate manner
• Ability to communicate in a sensitive and non-judgmental manner, effectively and tactfully, both in person and by telephone. Excellent verbal and written communication skills
• Ability to maintain composure while handling multiple tasks, frequent interruptions and stressful situations
• Professional, with good organization skills and problem solving, with ability to set own priorities, use critical thinking, and work with minimal supervision
• Effective conflict resolution skills, including the ability to diplomatically respond to all inquiries
• Able to work in a fast-paced environment

• Provides reception duties to the unit by handling all incoming phone calls and enquiries to the unit desk in an efficient and courteous manner. Referrals are made and individuals are directed accordingly.
• Enters all pertinent patient information into the Electronic Health Record and/or information system. Retrieves and updates patient information and communicates with housekeeping, porters and other services within the system. Prints labels, forms and census information as required. Maintains unit statistics and produces various reports related to unit activity.
• Handles the documentation and flow of patient admissions, transfers and discharges. This includes accurately filing or forwarding related items to other hospital departments as required.
• Assists in arranging for patient appointments, tests, procedures, and transportation as required. Completes post-discharge follow-up phone calls to families/patients as directed.
• Maintains Bed Manager Board for the unit. Maintains downtime procedures and reports as appropriate.
• Participates in unit audits and inspections as required.
• Orders specialty beds/equipment (including rentals, returns/tracking and booking) as required.
• Assists with program specific duties – i.e., Supports Patient Activity Fund for unit and distributes PIN cheques for patients as required.
• Assists the Clinical/Nurse Manager with updates to the master schedule as needed.…