Student Services Assistant

Do you love helping people, solving problems, and creating a welcoming atmosphere? We’re looking for a warm, organised and proactive Student Services Assistant to join our Campus Services Team at West Dean.

This is a brilliant opportunity to play a central role in campus life: supporting students day‑to‑day, answering queries, coordinating key admin and bookings, and helping shape a positive and engaging student experience.

West Dean is a truly unique place to work: a world‑class creative education environment set in the breath‑taking South Downs, surrounded by heritage, gardens, craft, and culture.

In this varied and people‑focused role, you’ll:

• be the first point of contact for student enquiries (non‑academic)
• support students with a wide range of questions, information and signposting
• work closely with Academic & Student Services to make sure students receive the right support quickly
• support student arrivals and induction, open days and student events
• assist with student accommodation and bookings, including profiles, room allocation and reporting
• help enhance student wellbeing and contribute to an inclusive and supportive campus environment
• support with routine checks, inspections and follow‑up actions linked to student residential areas

You’ll be visible, approachable and engaged — someone who helps students feel settled, supported and able to thrive.

You’ll be:

• confident, friendly and solutions‑focused, with excellent customer service skills
• highly organised, able to multi‑task and prioritise with great attention to detail
• comfortable using different systems (including Microsoft 365) and handling data confidentially
• able to work independently and as part of a wider team across the College
• flexible and willing to occasionally work evenings/weekends as needed

Experience in a higher education or student‑facing environment is a bonus, but not essential if you’ve got the right mindset and capability.

West Dean offers a really strong benefits package, including:

• 33 days holiday (inclusive of bank holidays)
• generous contributory pension scheme
• life assurance (up to 6x salary)
• Employee Assistance Programme + Mental Health First Aiders
• free / discounted places on West Dean short courses
• free entry into West Dean Gardens
• discounts on accommodation, food & drink
• free onsite parking + cycle to work scheme
• complimentary hot drinks, fruit and biscuits

If you’re passionate about supporting others and want to work somewhere genuinely special, we’d love to hear from you.

Apply via Careers at West Dean or contact us for more information (contact details are in the Candidate Pack).