Administrative Support , Scheduling

Overview

Department/Unit:
Operational Command Centre

Primary Site:
Charlton Campus (Hamilton Downtown)

Posting #: 33487
Department: Operational Command Centre
Employee Type: Regular, Full Time
Union: CUPE
Openings Remaining: 1
Reason for Posting: This position is for an existing vacancy.

Work Days: Monday to Friday

Time of Day: Days

Shift: 7.5 hour

Shift Start: 8:00 Hours are subject to change based on operational requirements.

This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)

Opening Date: 05/02/2026

Closing Date: 12/02/2026 Applications must be received online by 12:00 midnight on the Closing Date

Position Summary
This position supports the activities of the Clinical Manager of the Operational Command Center as they relate to the day-to-day staffing operations of multiple units/programs. Staff will leverage staffing and scheduling technologies to complete their day-to-day operations. Operational details and unit activities are coordinated to ensure things run smoothly and in accordance with the policies and procedures of the hospital.

Qualifications

• 2-year post-secondary diploma in office administration- health services from an accredited institution
• Medical terminology certificate
• Minimum 3-years' experience providing administrative support in a fast-paced hospital program setting
• Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness and Respect
• Intermediate skill in MS Excel and MS Word
• Previous experience working with staffing scheduling systems
• Accurate keyboarding skills with a minimal typing speed of 45 wpm
• Clerical testing may be required as part of the selection process
• Ability to communicate effectively and tactfully, both in person and by telephone
• Maintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situations
• Strong organization skills, with ability to set own priorities and work with minimal supervision

• Maintains confidentiality and release of information in accordance with hospital policy at all times
• Obligation to review and commit to applicable departmental, hospital policies and procedures and union collective agreements at all times
• Maintains effective internal and external communications through the sharing and timely dissemination of information
• Contributes to continuous quality improvement initiatives on a regular basis
• Update schedule daily based on unit staffing need, including integrating vacation/time-off requests, shift switches and schedule change requests and submit for manager approval prior to posting
• Record paid time off requests, ensuring employee paid and unpaid accruals and usage are reviewed
• Provides support to Centralized Staffing and Scheduling Office, Corporate Operations Supervisor, Manager by handling incoming mail, faxes, photocopying, emails, typing various correspondence and maintaining accurate filing system, all in an efficient, accurate and professional manner
• Review employee timecards for exceptions within UKG, complete payroll corrections and overtime submissions for managers approval as needed and within Payroll time frames
• Maintains current departmental lists, program documents, call-in sheets, assignment sheets, staff education manuals, and the status of pre-grad licenses and re-certifications
• Utilizes appropriate computer application to maintain data and compile statistics for use in auditing and reporting on a variety of central staffing activities
• Assists in facilitating non-clerical support for office
• Attends to other unit activities as assigned by Manager

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.