MDU Construction Assistant

We are seeking a skilled and customer-focused MDU Construction Assistant to join our team. This role is responsible for installing, troubleshooting, and maintaining fiber optic, and telecommunication services in apartment complexes, condominiums, and other multi-unit dwellings. The ideal candidate will have hands‑on experience with fiber internet installation, excellent problem‑solving skills, and a strong commitment to providing high‑quality service to customers.

• Install, configure, and troubleshoot fiber services in MDUs.
• Ensure proper placement and termination of splitters, and other networking equipment.
• Perform upgrades and modifications to existing services as needed.
• Test installed equipment and verify connectivity for seamless service activation.

• Provide professional and courteous customer service while on‑site.
• Educate customers on how to use and maintain their installed services.
• Address customer concerns and troubleshoot any issues efficiently.

• Adhere to all safety regulations, industry standards, and company guidelines.
• Maintain a clean and organized work environment, ensuring minimal disruption to customers.
• Conduct signal and performance tests using specialized tools to confirm service quality.
• Work with dispatch and other team members to ensure job completion within set time frames.

• Complete and submit detailed installation reports and service documentation.
• Maintain an accurate inventory of equipment and supplies.
• Report any service or maintenance issues that require further action.

• High school diploma or equivalent required; technical certifications are a plus.
• Prior experience in telecommunications, fiber optics, or broadband installation is preferred.
• Strong understanding of cable routing, wiring standards, and signal testing.
• Ability to use tools such as cable testers, signal meters, drills, and ladders.
• Excellent troubleshooting skills and attention to detail.
• Strong customer service and communication skills.
• Must be able to lift up to 50 lbs and work in various environments (indoor/outdoor, attics, basements).
• Valid driver's license with a clean driving record.
• Competitive pay and performance‑based incentives.