Service Technician

Overview

Position Title: FIELD SERVICE/SM TECHNICIAN

Reports to:
Service Manager

Position Summary:

Maintain, service and support material handling equipment, systems and products at the customer location in a timely and cost-effective manner so that customer requirements are met. May be assigned to Category A or B or combination of both.

• Diagnose, trouble-shoot and repair forklift and other equipment in accordance with established guidelines and procedures, maintaining positive customer relations.
• Perform preventive maintenance on assigned equipment according to schedule, established procedures and cost guidelines at customer’s facility and maintain positive customer relations.
• Complete all required paperwork and time records accurately and completely follow Mobile Tech Procedures as directed by management.
• Account for all parts, materials, tools and consumables used as required.
• Drive and work safely in accordance with company and/or customer safety policies procedures.
• Develop and maintain positive, effective working relationship with customers and co-workers.
• If assigned to a van; keep van clean, serviceable and in fully stocked condition at all times. Maintain the van’s interior equipment, storage devices, service manuals and related documents.
• Attend meeting, training classes and other company activities as required.
• Maintain uniforms in order to look neat and professional at all times.
• Report all accidents, injuries, safety violations and unsafe working conditions immediately.
• Keep an adequate set of personal tools as required by supervisor at all times.
• Various additional responsibilities as assigned by management.
• Work with all departments and employees to ensure quality of customer service.

Good mechanical aptitude and ability, basic knowledge of industrial electricity and good customer relations skills. Self-starter and creative problem solver. Ability to read schematics, diagrams, operations manuals, manufacturer’s specifications and follow instructions. Must have and maintain a Class E driver’s license, able to pass a license background check, and maintain acceptable driving record. Must be willing to work overtime or weekends.

May be on 24/7 call.

• Occasionally push, pull and lift up to 10 lbs.
• Frequent standing
• Occasional bending, stooping and kneeling
• Frequent exposure to various chemicals, such as hydraulic & brake fluid, chemical degreasers, and lubricants
• Temperatures can vary due to the customer’s environment and application
• Exposed to loud noise that is distracting and uncomfortable
• Occasional exposure to inadequate lighting conditions
• Handling and grasping with the hands when performing maintenance of equipment
• These are average conditions and, depending upon customer requirements, may be adjusted from time to time.

• Occasional push, pull and lift up to 50 lbs.
• Lifting devices and/or asking for assistance is recommended for anything in excess of 75 lbs., or more
• Frequent standing
• Occasional bending, stooping and kneeling
• Frequent exposure to various chemicals, such as hydraulic & brake fluid, chemical degreasers, and lubricants
• Temperatures can vary due to the customer’s environment and application
• Exposed to loud noise that is distracting and uncomfortable
• Occasional exposure to inadequate lighting conditions
• Occasionally be able to climb ladders, work on elevated platforms that may be 15’ to 30’ in height
• Occasionally work in cramped work spaces that require getting into awkward positions
• Activities require handling and grasping with the hands when performing repairs of equipment by utilizing hand tools, power and air tools, fasteners and other small parts
• These are average conditions and, depending upon customer requirements, may be adjusted from time to time.

Position is: Hourly (Non-Exempt)

Requires Physical Exam? Yes

Uniforms? Yes, including steel toe shoes

Certifications Required? Basic, Level 1 and Level 2 certifications

Education Required: High School diploma. Technical School certificate or Associates degree desirable.

Experience Required: Forklift, automotive, diesel or related industrial, aviation or military experience preferred.

Good Attendance, including a timely arrival each day, is an essential function of this position.