Security Officer

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full‑service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive
—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The Security Officer is responsible for the safety and security of all guests, employees, and visitors of the hotel. The role protects all hotel assets, enforces hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines, and ensures full compliance with local, state, and federal regulations. The officer also performs fire prevention, safety checks, investigations, and resolution of guest and employee complaints regarding safety and security matters.

• Deliver on the promise of Sonesta Service in all interactions with guests and clients, managing according to the Sonesta G.U.E.S.T. standards and instilling a passion for customer service in all associates of the hotel.
• Perform normal hotel security functions including fire prevention and safety checks.
• Investigate thefts, accidents, and other incidents that occur on the property.
• Prevent losses of company and guest property due to thefts, burglary, pilferage, and other criminal activity.
• Ensure a safe and tranquil environment for guests and employees.
• Assist guests and colleagues on all security and safety related inquiries.
• Resolve guest and employee complaints regarding safety and security matters.
• Conduct floor patrols during the tour of duty, including checking of doors, windows, and securing facilities during non‑operating hours.
• Monitor the activities of personnel on the premises to detect and counter thefts and other criminal activities.
• Complete associate forms and reports related to any accidents or issues within the premises of the hotel.
• Report hotel deficiencies to appropriate departments for immediate repair.
• Perform other work‑related duties as assigned by Management.

• Regular and punctual attendance.
• Adherence to the property’s grooming standards.
• Ability to stand and walk continuously, and run as warranted.
• Ability to safely operate a motor vehicle during all hours and in all weather conditions.
• Understanding and execution of all safety and emergency procedures (e.g., fire, crowd control, inclement weather, bomb threats).
• Ability to operate emergency equipment (e.g., fire extinguishers, wheelchairs, respirators).
• Ability to lift, carry, and store in overhead areas approximately 50 lbs.
• Ability to lift and move, in an emergency situation, an immobilized adult.
• Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.
• Ability to push and/or pull approximately 75 lbs.
• Ability to work in extreme temperatures.
• Ability to utilize communication equipment (e.g., telephones, radios, beepers).
• Ability to communicate clearly and effectively with guests and other employees.
• Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
• Ability to read and write effectively.
• Ability to sustain direct contact with the public; must establish a high degree of customer service (smile, eye contact, positive personal presentation, etc.) and handle high‑volume interactions with guests and staff.
• Must be willing to work mornings, evenings, weekends, and holidays.

Pay Range $19.00 – $20.00/hr base pay may vary based on job‑related knowledge, skills, and experience.

• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company‑Paid Life Insurance
• Company‑Paid Short‑Term and Long‑Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.