Parts Sales Representative

Description

This position is responsible for selling our tiered portfolio of parts to customers over the counter and providing necessary parts to the service department and placing special orders for our customers.

• Provides excellent customer service to the service department, customers at the counter or on the phone
• Meets or exceeds monthly sales goals driving sales through Aftermarket promotions
• Responsibility for Inventory Integrity
• Educates and engages customers through product demonstrations and promotions
• Effectively uses computer applications incl:
  Sales Manual, JD Parts®, Parts Expert®, JD Point®, Parts Advisor®, barcode system and Dealer Business System
• Communicates, executes, and monitors Parts Department standard processes to ensure internal and external customer satisfaction
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Assists in keeping parts department clean and orderly
• Assists in maintaining all departmental tools, equipment, and vehicles are in good working order
• Maintains a safe working environment and adheres to company safety program at all times
• Performs other duties as assigned

• 1+ years of Parts experience or equivalent sales or service experience
• Experience connecting with customers; maintains professional image; establishes rapport
• Demonstrates basic understanding of the selling processes
• Demonstrates ability to manage multiple projects simultaneously with a degree of independence