Sales Business Development Agent

Job Description

The Advantage Dealer Group Centralized BDC supports multiple dealership locations across our group. Our Sales Business Development team engages with customers to schedule appointments, assist with vehicle inquiries, and drive qualified showroom visits. We are a fast-paced, performance-focused environment committed to professionalism, accuracy, and results.

The Sales Business Development Agent is responsible for managing inbound and outbound customer communication and scheduling sales appointments. This is not cold calling — customers have already shown interest through online inquiries, past visits, or phone calls.

• Make 125 outbound calls per day using call lists, CRM follow-up tasks, and ongoing lead outreach
• Handle inbound phone calls and respond promptly to online leads
• Send follow-up texts and emails to engage customers
• Schedule appointments for showroom test drives and sales consultations
• Record all communication and updates accurately in the CRM (Vin Solutions)
• Follow up with customers who have not yet visited or purchased
• Work closely with Sales Management to ensure smooth customer transition into the showroom
• Meet daily and weekly appointment and show-rate performance goals

• Strong communication and customer service skills
• Comfortable speaking with customers by phone
• Ability to work in a structured environment with clear productivity goals
• Comfortable multitasking while using multiple systems / screens
• Call center, customer service, or dealership experience is helpful but not required — training is provided
• Must be reliable, professional, and motivated to hit daily numbers

$20 per hour based on experience

Employee vehicle purchase discounts

Benefits package available (explained during interview)

Full-time, on-site

Evenings and Saturdays required