Retail Manager

Location: Watseka

Employment Position - Retail Manager

R.P. Lumber

Location:

Watseka, IL

Summary of Position

A Retail Manager is responsible for supervising all retail showroom activities of a location, including personnel, inventory, and equipment. A Retail Manager is expected to ensure an excellent experience for customers, maintaining a culture of safety, exhibiting excellent product knowledge, and maximizing showroom sales. A Retail Manager is to manage the receiving, stocking, and merchandising of products inside the showroom. A Retail Manager is to ensure accountability and that their location meets company expectations related to retail operations such as (but not limited to) price changes, margins, inventory management, merchandising, and marketing initiatives.

A Retail Manager is to work with their respective General Manager to assist in managing team member training, back office functions, labor hours, and other reporting. The Retail Manager role should be viewed as a potential stepping stone to the General Manager role, therefore a Retail Manager must lead and mentor other team members as well as understand and be able to perform all functions of store operations, including the showroom, the yard, and back office.

In the absence of the General Manager, the Retail Manager will lead store operations. The direct supervisor of a Retail Manager is the location General Manager.

Responsibilities of Position

Customer Service:

• Perform all sales counter functions, point-of-sale (register) functions, and store administrative functions as need requires.
• Lead by example in providing exceptional customer service personally.
• Train and motivate the store employees to provide exceptional customer service.
• Cultivate very satisfied customers who are treated according to R.P. Lumber Co.'s operating philosophy and profit objectives.
• Respond immediately to any customer complaints and resolve them quickly.
• Keep the retail sales floor properly merchandised by implementing local and company directives such as key assortments, plan-o-grams, seasonal items, promotional displays, pricing updates, and end caps.
• Organize personnel and internal processes to ensure that customer deliveries are properly loaded and are delivered on time, on-grade, and complete.
• Manage and motivate contractor salesmen to aggressively prospect for new sales and customers while remaining highly attentive to the ongoing needs of the existing customer base.

Budgets & Payroll

• Assist the General Manager in driving store sales and profit to exceed budget.
• Control costs and schedule payroll in a manner consistent with R.P. Lumber Co. objectives for labor productivity and customer service.

Inventory Control

• Ensure that all inventory movement (sales, returns, transfers, adjustments) is recorded timely and accurately to help detect and prevent shrinkage.
• Ensure that the store keeps proper amounts of inventory on hand, sufficient to meet customers' needs, but in line with inventory investment goals.
• Ensure that the inventory is maintained in a clean and orderly fashion, consistent with company policy and good business practices.
• Ensure that warehouse and yard personnel accurately receive and properly store merchandise.

Safety & Loss Prevention

• Drive a safety first environment and ensure a safe a secure working environment at all times. Managers are always the safety role model.
• Possess strong working knowledge of store security measures and advise employees on company-approved methods of preventing loss and promoting safety.
• Ensure all equipment is in good condition and safe (ladders, forklifts, trucks).
• Ensure that inventory is protected against loss and theft (out of rain, lumber flat stacked, secure high theft items).

Employee Relations

• Create a team environment throughout the store.

• Assist associates with accessing the Company's ESS Resource Center for information and resources to help them in their job.

• Promote an enjoyable working environment that is conducive to self-motivation, high productivity, and overall morale.
• Promote an open door environment where associates feel free to report problems and offer ideas to management.

Communication

• Assist General Manager in ensuring compliance with company policy and report any unusual occurrences promptly.
• Check email regularly for communications from management and customers and respond timely.
• Contribute to monthly store meetings with the store team to discuss store performance and goals, upcoming promotions and events, problems, and safety.
• Use the Company's ESS Resource Center for access to important information, forms, policies and procedures and to report problems.
• Report problems, obstacles and ideas on how to improve the store's performance, customer service, and operations to your General Manager.

Coaching & Training

• Provide an enjoyable working environment that is conducive to self-motivation, high productivity, and overall morale.
• Provide immediate feedback on employee performance and implement corrective measures. Help the team succeed. Don't ignore…