Shift Supervisor- Rosemont or Woodfield

Shift Supervisor – Rosemont or Woodfield Location

Position Purpose

Do you LOVE and appreciate premium chocolate? Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining a team that believes in your abilities to create a positive and engaging in-store experience for customers. With 65+ wholly-owned Lindt Chocolate Shops in the U.S., our retail teams deliver legendary service and a premium experience.

It takes a passionate, positive, highly engaged, confident, self-starter to win customers over with every interaction. It is this passion for Lindt, knowledge of our product, and commitment to our brand that keeps customers coming back.

• Sales:
  Ensure store meets or exceeds weekly, monthly, and annual sales plans and contribute to the district’s sales targets. Model understanding and communication of the store’s sales mission to staff, assist with developing each team member’s commitment to sales results, supervise staff to achieve sales goals and external opportunities, and model Lindt standards (4 Moments of Influence, dress code, up-selling, passion, sales focus).
• Stock Management:
  Monitor and escalate stock levels to Store Management to avoid out-of-stocks/overstocks/dated product.
• Staff Development:
  Support Store Manager with training sales staff to ensure knowledgeable, friendly, well-trained staff that meets Lindt guidelines and standards.
• Training & Development:
  Train sales staff in accordance with company standards, ensuring daily/weekly/monthly sales and operations goals are achieved; develop staff sales techniques and product knowledge; escalate issues professionally and timely.
• Operational Controls:
  Ensure store meets or exceeds standards for operational controls and compliance, including inventory control/shrink, cash management, QA policies, and store cleanliness.

• Skills & Knowledge:
  Proven sales background; ability to take direction, delegate, and execute through others; basic math and/or accounting skills.
• Experience:
  
  Required – Prior retail experience (preferably in a specialty retail environment); ability to lift up to 50 pounds; ability to climb, balance, stoop, kneel, crouch, and reach; regular lifting and moving up to 50 pounds.
• Education:
  
  Required – High School Graduate or equivalent;
  Preferred – Associates Degree.
• Other Requirements:
  Availability to work nights, weekends (Saturday and Sundays), and holidays.

Note:

This description is not comprehensive or exhaustive; the Company may adjust responsibilities as needed to meet business needs. Lindt & Sprüngli is an equal opportunity employer and considers all qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, or veteran status. Applicants may be required to pass a background screening and may be required to pass drug screenings.

As of July 2018, Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.